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Near field communication device and near field communication system

A near-field communication and information communication technology, applied in near-field transmission systems, near-field transmission systems using transceivers, transmission systems, etc. Dissatisfied with the service response speed and other issues, to achieve the effect of improving processing efficiency, improving information communication capabilities, and being convenient to carry

Active Publication Date: 2019-02-01
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The invention provides a near-field communication device, which is used to solve the lack of efficient communication information data processing and channels when customers handle business or request services in the prior art, and the lack of fast and effective information interaction between staff, which leads to staff working Low efficiency, customer dissatisfaction, service response speed and other issues

Method used

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  • Near field communication device and near field communication system
  • Near field communication device and near field communication system
  • Near field communication device and near field communication system

Examples

Experimental program
Comparison scheme
Effect test

no. 1 Embodiment

[0044] Taking the call assistance between the high and low cabinet tellers and the lobby manager as an example to illustrate the interaction process between the near field communication devices, wherein the high and low cabinet tellers and the lobby manager wear the near field communication device provided by the present invention. see Figure 8 , the specific process is:

[0045] Step 301: The upper and lower tellers input voice by pressing the audio input unit on the near-field communication device, and at the same time, the screen display unit displays a list of lobby managers who can talk to, and the teller selects the lobby manager to talk to.

[0046] Step 302: The teller of the high and low cabinet uses the wireless communication module of the near field communication device to send the call request to the information processing device through the wireless network, and the information processing device forwards the call request data to the near field communication devic...

no. 2 Embodiment

[0052] The following is an example to illustrate the above functions by taking the customer's consulting business and business processing on the self-service equipment of the bank branch, please refer to Figure 9 shown.

[0053] Customers handle business consultation on self-service equipment:

[0054] Step S900: The customer logs in to the self-service device to handle business, and can choose business consulting service or business handling service.

[0055] Step S901: The customer has a question about the service or function on the self-service device, and wants to seek advice or help, selects the call button for business consultation on the self-service device, and sends a request for business consultation and help.

[0056] Step S902: The self-service device generates a business consultation information package in real time, including at least customer name, customer number, customer grade, business consultation category, business consultation content, device ID and oth...

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PUM

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Abstract

The invention provides a near-field communication device and a near-field communication system. The near-field communication device comprises a wearable carrier and an information communication device, wherein the wearable carrier is used for fixing the information communication device, and the information communication device comprises a control module, an information prompting module, an information output module, a wireless communication module and an information input module. The control module receives service requests sent out by terminal devices through the wireless communication module and interaction requests sent out by other near-field communication devices, outputs drive instructions to the information prompting module and the information output module and sends response information to the corresponding terminal devices or near-field communication devices. The near-field communication device can be conveniently carried by a worker, receives the service requests from clients in real time, enables the worker and the clients to perform timely, quick and convenient information interaction within a near-field range, effectively improves the information communication capacity in a place and improves the affair handling efficiency.

Description

technical field [0001] The invention relates to the field of near-field data processing, in particular to a near-field communication device and a near-field communication system. Background technique [0002] In real life, there are many scenarios that require information interaction, such as bank outlets, hospitals, restaurants and other places. In bank outlets, customers need to call the lobby manager for assistance when handling business at the bank's self-service machines. The lobby manager further calls the customer manager of the financial room for assistance. Or notify the teller of the upper and lower counters to assist in handling the business. In the hospital, doctors and nurses call each other for assistance. In restaurants, order interaction assistance between waiters and chefs. In these scenarios, it is common practice to directly call loudly or use a walkie-talkie, but this approach has the following defects: [0003] 1. There is a lack of timely call remind...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04B5/00H04B5/02
CPCH04B5/0031H04B5/02
Inventor 郭锡超古秀萍张志超和文锋
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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