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A method and system for realizing the questionnaire process of an outbound call system

A process and questionnaire technology, applied in the field of realizing the questionnaire process of the outbound call system, can solve problems such as confusion in the execution of business processes

Active Publication Date: 2020-12-22
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0014] In the existing method for implementing the questionnaire process of the outbound call system, when the questionnaire corresponding to the outbound call item needs to be modified, if the questionnaire is modified during the process of initiating a call with an outbound call item, it will cause abnormalities in the call being executed. Such as the current problem is deleted, the original next problem does not exist, etc., resulting in various problems such as business process execution confusion

Method used

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  • A method and system for realizing the questionnaire process of an outbound call system
  • A method and system for realizing the questionnaire process of an outbound call system
  • A method and system for realizing the questionnaire process of an outbound call system

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Embodiment Construction

[0085] In order to facilitate the understanding of those skilled in the art, the present invention will be further described below in conjunction with the accompanying drawings, which cannot be used to limit the protection scope of the present invention. It should be noted that, in the case of no conflict, the embodiments in the present application and various manners in the embodiments can be combined with each other.

[0086] see figure 2 , the present invention also proposes a method for realizing the questionnaire flow of the outbound call system, and the flow indicator is preset with flow script files of each version number corresponding to each outbound call item.

[0087] Among them, the administrator can pre-configure the questionnaire process of each version number corresponding to each outbound project through the process editor, generate a corresponding process script file, and upload it to the process indicator.

[0088] Wherein, after the process indicator pre-s...

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Abstract

Disclosed are a questionnaire method in an outbound call system and system utilizing the same. The method comprises: after an interactive voice response (IVR) system or an agent successfully calls a received user sample, determining that the successfully called user sample does not comprise a version number, and transmitting, via a dialer and to a process indicator, a questionnaire request carrying an outbound call item identifier corresponding to the successfully called user sample and a latest version number; and according to a process script file having the latest version number in the questionnaire request, transmitting, by the process indicator and via the dialer, instruction information to the IVR system or the agent.

Description

technical field [0001] The invention relates to call technology, especially a method and system for realizing the questionnaire process of an outbound call system. Background technique [0002] In the call center, the outbound call system is used to organize batches of user numbers according to the project, and perform interactive voice response (IVR, Interactive Voice Response) according to the preset strategy, so as to achieve market research, product marketing, customer return visit and care retention. Purpose. [0003] The outbound system generally controls the business process of outbound project execution through questionnaires. A questionnaire consists of multiple questions and logical judgment functions. Questionnaire surveys can be conducted through IVR automatic voice call out, that is, the outbound call system plays the voice of the questions in the questionnaire to the user, and prompts the user to select a button, jumps to a different voice for playback accordi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493H04M3/51H04M3/18
CPCH04M3/493
Inventor 王柏鸥
Owner ZTE CORP