Queuing monitoring system

A queuing system and monitoring system technology, applied in the field of public equipment, to reduce queuing time, improve service quality, and achieve the effect of good interaction

Inactive Publication Date: 2017-06-06
JINAN INSPUR HIGH TECH TECH DEV CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention aims at the problems encountered in queuing when handling business in the prior art, and provides a queuing monitoring system to realize queuing monitoring and management, greatly improve business processing efficiency, reduce user queuing time, improve user experience, improve service quality, and reduce operating costs , suitable for promotional use

Method used

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  • Queuing monitoring system

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Embodiment Construction

[0026] The invention provides a queuing monitoring system, including a headquarters platform and outlet equipment,

[0027] The headquarters platform includes the queuing system host, the queuing system management platform, and the queuing system WEB platform. The queuing system host collects the information of each outlet, transmits it to the queuing system management platform, and receives the instructions sent by the queuing system management platform, and sends them to each outlet. Real-time data exchange with each outlet; the queuing system WEB platform connects the user and the queuing system, and transmits the data of the user and the queuing system; accesses the real-time database of the queuing system management platform, obtains the queuing information of each outlet and delivers it to the queuing system host;

[0028] Outlet equipment includes counter equipment and hall equipment. Counter equipment is used for queuing call response and interaction when users handle b...

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Abstract

The invention discloses a queuing monitoring system, and relates to the field of public equipment. A headquarters platform comprises a queuing system host, a queuing system management platform and a queuing system WEB platform, wherein the queuing system host collects information of networks, transmits the information to the queuing system management platform, receives instructions transmitted by the queuing system management platform, issues the instructions to the networks and exchanges real-time data with the networks, and the queuing system WEB platform is connected with a user and queuing system, transmits data of the user and queuing system, accesses a real-time database of the queuing system management platform, acquires the queuing information of the networks and transmits the information to the queuing system host. Network equipment comprises counter equipment and hall equipment, wherein the counter equipment is used for queuing, calling, answering and interaction when users deal services, and the hall equipment is used for dealing user queuing services, monitoring the network equipment and exchanging data with the queuing system host of the headquarters platform.

Description

technical field [0001] The invention discloses a queuing monitoring system, which relates to the field of public equipment. Background technique [0002] With the rapid development of social economy and the improvement of people's living standards, more and more people need to handle business in public places such as banks, hospitals and shopping malls, and waiting in line is a life scene experienced by everyone. The invention provides a queuing monitoring system, which not only relieves customers from the pain of standing, but also eliminates the need for customers to worry about losing their position in the queue, provides customers and employees with a good waiting environment and working environment, improves the image of the service department, and improves work efficiency . Contents of the invention [0003] The present invention aims at the problems encountered in queuing when handling business in the prior art, and provides a queuing monitoring system to realize q...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06Q10/02G07C11/00
Inventor 李公臣郑亮于治楼梁华勇
Owner JINAN INSPUR HIGH TECH TECH DEV CO LTD
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