A network fault diagnosis method, device and computer-readable storage medium

Abstract

Embodiments of the present invention provide a network fault diagnosis method, device, and computer-readable storage medium. The method includes: receiving request information for acquiring a network device identifier; the network device identifier is used to uniquely identify a corresponding network device; Feedback the network device ID; locate the network fault based on the received terminal log and the corresponding network device ID. The embodiments of the present invention can improve the efficiency and accuracy of network fault diagnosis.

Description

technical field [0001] The present invention relates to the technical field of mobile communication, in particular to a network fault diagnosis method, device and computer-readable storage medium. Background technique [0002] Terminals, networks, etc. will be subjected to a large number of standardized tests before they go on the market to solve interconnection and interoperability (IOT) and performance issues. Most problems are exposed and resolved at this stage, but for products that have been launched, the process of locating and solving problems becomes much more complicated. Taking terminal manufacturers as an example, there are usually two ways to optimize products for terminals that have been launched: [0003] 1) User complaints: When the user finds some problem with the terminal, such as no signal, unable to access the Internet, and then complains, the customer service department will transfer the problem to the R&D department for resolution. At this time, the R&...

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Problems solved by technology

[0004] 2) Large-scale terminal manufacturers will send a number of testers to carry out road tests in major cities across the country with the terminals already on the market, and find problems by themselves

[0006] For the method of reproducing the problem at the site where the user complained, it often takes a long time, but the problem may not be reproduced; even if the problem is found, the terminal manufacturer does not know the specific network environment in the area, such as eNB manufacturers and Version, manufacturer and version of MME, manufacturer and version of eMSC, etc.

Therefore, it is also difficult to further analyze the problem

Usually in this case, the local telecom operator will be contacted for information disclosure, but there is a problem of cooperation and the efficiency is low

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