Information interaction method, apparatus, computer device and storage medium

A technology of information interaction and questions, applied in the field of data interaction, can solve problems such as large errors and high cost of semantic templates, and achieve the effect of improving accuracy and reducing costs

Active Publication Date: 2019-02-01
SHANGHAI XIAOI ROBOT TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Existing pre-stored semantic templates need to be determined based on user experience. During the matching process, the pre-stored semantic templates have a large error with the user's current problem, and accurate recognition of natural language is required. At the same time, the cost of manpower maintenance of semantic templates is relatively high.

Method used

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  • Information interaction method, apparatus, computer device and storage medium
  • Information interaction method, apparatus, computer device and storage medium
  • Information interaction method, apparatus, computer device and storage medium

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0030] Figure 1A It is a flow chart of an information interaction method provided by Embodiment 1 of the present invention. This embodiment can be applied to any intelligent robot or search device with various dialogue scenarios that needs to search for corresponding answers according to questions raised by users, or In the case of emotional interaction between users. An information interaction method provided in this embodiment can be performed by an information interaction device provided in an embodiment of the present invention. The device can be implemented by means of software and / or hardware, and can generally be integrated in a computer device that executes this method. The computer device may be an intelligent robot or an intelligent terminal with a built-in voice interaction service application program. Specifically, refer to Figure 1A , the method may include the following steps:

[0031] S110. Generate a dialog scene library according to the actual dialog betwee...

Embodiment 2

[0052] figure 2 It is a functional block diagram of generating a dialog scene library in the method provided by Embodiment 2 of the present invention. This embodiment can be combined with each optional solution in one or more of the foregoing embodiments. In this embodiment, when the dialogue scene library is generated, the actual dialogues between users in various real scenes are analyzed in detail. Specifically, such as figure 2 As shown, the generation sources of the dialogue scene library can be mainly divided into two situations: 1) dialogue voices that actually occur between users in a set typical public dialogue environment; 2) dialogue voices between multiple groups of users in at least one chat-related application chat record. In this embodiment, the process of generating the dialog scene library in these two cases will be described in detail.

[0053] Optionally, the method for generating the dialogue scene library according to the dialogue voice between users i...

Embodiment 3

[0070] image 3 It is a flow chart of an information interaction method provided by Embodiment 3 of the present invention. This embodiment can be combined with each optional solution in one or more of the foregoing embodiments. At this time, when precise search is performed in each scene question included in the search result sequence according to the interaction question, in this embodiment, the corresponding word segmentation technology can be used for processing. In this embodiment, the precise search is performed in the search result sequence according to the interaction question The specific steps are described in detail. optional, such as image 3 As shown, this embodiment may specifically include the following steps:

[0071] S310. Generate a dialogue scene library according to the actual dialogue between users in a real scene, wherein the dialogue scene database includes a plurality of scene dialogue information, and each scene dialogue information includes a plurali...

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Abstract

The embodiment of the invention discloses an information interaction method, a device, a computer device and a storage medium. The method comprises the following steps of: generating a dialogue scenedatabase according to the actual conversation between users under a real scene; Acquiring the interaction problem of user input, and searching in the dialogue scene database according to the interaction problem, acquiring the scene problem that matches the interaction problem best as the target scene problem; The answer corresponding to the question of the target scene is obtained in the dialoguescene library and sent to the user. The technical proposal provided by the embodiment of the invention solves the problem of low identification accuracy caused by matching corresponding answers through a human-maintained semantic template in the prior art, establishes a dialogue scene database according to a dialogue actually occurring under a real scene, is closer to the interactive problem inputby a user, and improves the accuracy rate of problem matching.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of data interaction, and in particular, to an information interaction method, device, computer equipment, and storage medium. Background technique [0002] With the development of intelligent technology, intelligent robot systems (typically, customer service robot systems) that are applied to customer sites and can provide users with various services have become very common in the market. In order to facilitate the user to adapt to the current on-site environment as soon as possible, the user can enter the corresponding question in the corresponding interface configured on the on-site customer service robot, and the customer service robot will match the correct answer feedback in the background database with various data according to the question to the user. [0003] However, the current customer service robots or any kind of search equipment search and match a certain question, g...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/65G06F16/60
Inventor 毕小栓孙欣
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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