The invention provides an enterprise call-out method, device and equipment and a storage medium, and the method comprises the steps: obtaining the enterprise information of a to-be-called customer, converting the enterprise information into a
label, and carrying out the matching of verbal skill contents from a historical verbal skill
database according to the
label, and obtaining a personalized verbal skill
list; real-time voice recognition is carried out on an exhaustion call
record collected on an exhaustion call site to obtain a real-time text, keyword retrieval is carried out on the real-time text, the real-time text is compared with the personalized verbal skill
list, violation items and omission items are obtained respectively, and the violation items and the omission items are used for generating reminding information and sending the reminding information to exhaustion call personnel; after the exhaustion call process is finished, performing voice recognition on the exhaustion call
record to obtain a full text, extracting key information from the full text and filling the key information into the report template to obtain an exhaustion call report; and acquiring the position information of the call-out site and the voiceprint characteristics of the call-out
record, verifying the position information and the voiceprint characteristics, and marking the call-out report according to the
verification result. The problem that in the prior art, the complete dispatch authenticity
verification capability is weak is solved.