User order placement service system based on semantic analysis

Abstract

The invention provides a user order placement service system based on semantic analysis. The user order placement service system comprises a smart server, wherein the server is applied to a cluster. The smart server comprises a message monitoring module, a semantic analysis module, a policy processing module, a business processing module and an abnormity processing module. The business processingmodule carries out identity confirmation on users. After the smart server confirms a relationship with the users, the users with various different identities finish corresponding business function operation in a form of talking with the smart server. Operators and butlers autonomously send identity authentication requests to the smart server, thereby obtaining specific authority. The smart serverautomatically adds customers according to user behavior information of the customers and guides the customers to finish order service in a relaying mode. According to the system, after the customer behavior information is automatically obtained in the cluster, the customers are automatically added as friends, related business processes are automatically triggered, and the managers are assisted tocarry out transactions such as order placement, payment and order management. Management work of the managers is reduced.

Description

technical field [0001] The invention relates to the field of instant messaging, in particular to a user order service system based on semantic analysis. Background technique [0002] Instant Messaging (Instant Messaging) is currently the most popular communication method on the Internet, and various instant messaging software emerges in an endless stream, and service providers also provide more and more abundant communication service functions. With the popularization of e-commerce, business activities centered on commodity exchange are developing in full swing by means of information network technology. As the most popular communication method, instant messaging has a huge traffic entrance, which has a good effect on the product promotion of merchants. [0003] However, in the existing technology, such as Wechat merchants have a large number of customer groups, and the customers in the group can choose to place an order by sending product information among the customer gro...

AI Technical Summary

Problems solved by technology

[0003] However, in the existing technology, such as Wechat merchants have a large number of customer groups, and the customers in the group can choose to place an order by sending product information among the customer groups. However, due to the large number of customers, Wechat merchants need to place orders one-to-one. The operation is a very large and complicated matter, and there will be information errors or customer omissions when the order is generated, and it will consume the energy of the micro-business management staff

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