Service evaluation system and method based on electronic tag two-dimensional code

Abstract

The invention discloses a service evaluation system based on an electronic tag two-dimensional code. The system comprises service evaluation management software, a material control platform, an intelligent Internet of Things gateway and at least one electronic tag; a two-dimensional code is arranged on the electronic tag, and the service evaluation management software is used for completing mapping relation management of an evaluated object and the two-dimensional code and client evaluation information report generation and management of the evaluated object; the material control platform is connected with the service evaluation management software and is used for providing a secondary development interface of the business application layer; the intelligent Internet of Things gateway is connected with the material control platform and is used for assisting in completing required service evaluation management requirements; and the electronic tag is connected with the intelligent Internet of Things gateway and is used as a work card worn by the evaluated object. The invention further relates to a service evaluation method based on the electronic tag two-dimensional code. The system is convenient to use, flexible in deployment and high in feedback information expansibility, is not limited to a fixed one-to-one application scene, can be recycled, and is energy-saving and environment-friendly.

Description

technical field [0001] The invention relates to the field of service evaluation, in particular to a service evaluation system and method based on an electronic tag two-dimensional code. Background technique [0002] With the progress of society and the adjustment and improvement of economic structure, the tertiary industry with the service industry as an important pillar has become an indispensable and important part of my country's socialist economy, and the service level and service quality of service personnel are directly related The key factor to the development of the service industry is also an important indicator of our service satisfaction and happiness. The traditional evaluation methods for service personnel mainly include: special electronic evaluators, mobile phone button evaluations for telephone services, and special service evaluation software. [0003] The special electronic evaluator and the phone service mobile phone button evaluation method are convenient...

AI Technical Summary

Problems solved by technology

[0003] The special electronic evaluator and the phone service mobile phone button evaluation method are convenient for customers to use and can be completed with one button, but the function is single, the amount of feedback information is small, and it is difficult to apply to non-"fixed one-to-one" scenarios ( Such as the evaluation of waiters in ordinary restaurants); special service evaluation software can better solve the shortcomings of the first two methods, but it is more cumbersome to use (customers need to find the object to be evaluated, and then evaluate)

Images