Customer service system based on information technology

Abstract

The invention discloses a customer service system based on an information technology. The customer service system comprises a network server and a digital stored program control exchange; an interfaceof the network server is connected with a firewall; an interface of the firewall is connected with a network access point; the output end of the network server is connected with a data receiver, thenetwork server is bidirectionally connected with a network management platform, a customer service and a digital stored program control exchange; the output end of the database server is connected with a data analyzer, and the output end of the data analyzer is connected with the network management platform. According to the invention, the firewall is used for detecting the network access point toprevent viruses from entering the network server; the customer service system is safer, customer service staff and customer service records are stored in the database server and then subjected to data analysis by the data analyzer, and an analysis result can be checked by the network management platform, so that attendance checking of the customer service staff and supervision of services are facilitated, and the problem of poor service quality is avoided.

Description

technical field [0001] The invention relates to the technical field of information services, in particular to a customer service system based on information technology. Background technique [0002] With the progress of the times and the development of science and technology, the original customer service system has been increasingly unable to meet the needs of social development due to the lack of professional information processing links and modern information technology support. Therefore, an intelligent customer service system is now needed Service system, to provide customers with a reasonable and more convenient service system. Contents of the invention [0003] The purpose of the present invention is to provide a customer service system based on information technology to solve the problem that the original customer service system proposed in the above background technology cannot meet the needs of society due to the lack of professional information processing links ...

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to provide a customer service system based on information technology to solve the problem that the original customer service system proposed in the above background technology cannot meet the needs of society due to the lack of professional information processing links and modern information technology support. developmental needs

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