Physical store information processing method, device and system

An information processing system and information processor technology, applied in the field of information processing, can solve problems such as waste of human resources, failure to respond to customer requests in a timely manner, and inability to go to other areas for execution, so as to improve efficiency and avoid waste.

Pending Publication Date: 2020-03-24
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, its disadvantages at least include: for waiters, computers and LED screens used to obtain information are often placed on the service desk, and when multiple services ask for help concurrently, they need to go back and forth to the service desk to obtain information. get a timely response
Of course, the above-mentioned concurrent situation can be dealt with by increasing the number of waiters. However, since the situation of multiple help-seeking concurrency may not always occur, the range of activities of multiple waiters is limited near the service desk. When there are no users asking for help It is also impossible to go to other areas to perform some tallying and other related tasks, so that human resources are wasted

Method used

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  • Physical store information processing method, device and system
  • Physical store information processing method, device and system
  • Physical store information processing method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0084] First, the first embodiment provides an information processing system for a physical store, see figure 1 , the physical store includes a plurality of service areas, and the system includes a wearable device 101 and a server 102;

[0085] The server 102 is configured to determine the target service area that needs to obtain assistance services, and send a notification message to the wearable device;

[0086] The wearable device 101 is configured to output prompt information according to the received notification message.

[0087] Wherein, the wearable device is provided to the waiter users in the store. In the case that there are multiple waiters in a store, each waiter user can be assigned a wearable device, so that a wearable device and The identity of a service provider has a relationship, and can even be used directly as the badge of the waiter user. When the waiter user goes to work every day, he can use this wearable device to check in, and so on. Of course, in a...

Embodiment 2

[0114] Embodiment 2 corresponds to Embodiment 1. From the perspective of wearable devices, an information processing method for a physical store is provided. The physical store includes multiple service areas. The wearable device is used to communicate with Service provider associations within said brick-and-mortar store;

[0115] see Figure 6 , the method may specifically include:

[0116] S601: Receive a notification message provided by the server, where the notification message is generated by the server according to the target service area information of the assistance service;

[0117] S602: Provide prompt information according to the notification message, where the prompt information includes identification information of the target service area.

[0118] In specific implementation, after the associated service provider arrives at work every day, a binding relationship can be established with at least one service area in the physical store and submitted to the server ...

Embodiment 3

[0126] The third embodiment also corresponds to the first embodiment. From the perspective of the server, it provides an information processing method for a physical store. The physical store includes multiple service areas. The physical store is also equipped with a wearable A device for associating with a service provider within said physical location; see Figure 7 , the method may specifically include:

[0127] S701: Determine the target service area in the physical store that needs to obtain assistance services;

[0128] S702: Send a notification message to the wearable device, where the notification message includes identification information of the target service area.

[0129] Specifically, when sending the notification message to the wearable device, it may be broadcast to multiple wearable devices, or one of the multiple wearable devices may be selected for sending, or it may also be sent according to a pre-established binding Determine the relationship and send no...

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PUM

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Abstract

The embodiment of the invention discloses a physical store information processing method, a device and a system. The physical store comprises a plurality of service areas. The system comprises a wearable device and a server. The server is used for determining a target service area where help service needs to be obtained and sending a notification message to the wearable device, and the notification message comprises identification information of the target service area; and the wearable device is used for outputting prompt information according to the received notification message. Through themethod of the invention, a consumer user in an offline store can be helped more quickly when encountering a problem, and meanwhile, waste of resources in the store is avoided.

Description

technical field [0001] The present application relates to the technical field of information processing, and in particular to an information processing method, device and system for physical stores. Background technique [0002] Under the "new retail" model, offline stores play an important role. For example, for offline restaurants, they can not only provide consumers with dining places, but also accept online orders and provide efficient delivery services. etc. Among them, regardless of the specific services provided, offline stores under the "new retail" model are developing in the direction of "unmanned stores", that is, consumers can help themselves in ordering, shopping, settlement and other links It does not need to be completed with the help of multiple shopping guides, order attendants, cashiers, etc. like traditional stores. [0003] However, in the process of self-service ordering, shopping, and settlement, consumers may also encounter some problems. For example...

Claims

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Application Information

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IPC IPC(8): H04W4/021H04W4/06H04W4/35H04L29/08G06K17/00G06Q30/02
CPCG06K17/00G06Q30/0281H04L67/12H04W4/021H04W4/06H04W4/35
Inventor 张远沈健江文晟朱瑜谭志华
Owner ALIBABA GRP HLDG LTD
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