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Hotel static information detection method and system, electronic equipment and storage medium

A technology of static information and detection method, applied in the field of computer information, can solve the problems of difficulty in verifying the accuracy of static information, not being able to update static information in time, misleading user experience, etc., so as to save labor, reduce workload, and improve accuracy. sexual effect

Pending Publication Date: 2020-03-27
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the defect in the prior art that the static information provided by the hotel cannot be updated in time, making it difficult to verify the accuracy of the static information, thereby misleading the user and making the user experience poor , providing a detection method, detection system, electronic equipment and storage medium for hotel static information

Method used

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  • Hotel static information detection method and system, electronic equipment and storage medium
  • Hotel static information detection method and system, electronic equipment and storage medium
  • Hotel static information detection method and system, electronic equipment and storage medium

Examples

Experimental program
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Effect test

Embodiment 1

[0090] This embodiment provides a detection method for hotel static information, such as figure 1 As shown, the detection method includes:

[0091] Step 101. Obtain the first feedback information from the user to the hotel.

[0092] Step 102: Input the first feedback information into the static information prediction model to obtain the second feedback information including the static information of the hotel.

[0093] Step 103, obtaining the hotel static information provided by the hotel.

[0094] Step 104 , judging whether the content of the hotel static information in the second feedback information is consistent with the content of the corresponding hotel static information provided by the hotel, if consistent, execute step 105 , if not, execute step 106 .

[0095] Step 105, confirming that the corresponding hotel static information provided by the hotel is correct.

[0096] Step 106. Verify the inconsistent static information.

[0097] Wherein, the first feedback info...

Embodiment 2

[0101] This embodiment is a further improved detection method for hotel static information on the basis of Embodiment 1, such as figure 2 As shown, the steps of this embodiment are basically the same as those of Embodiment 1, except that in step 104, if it is determined that the content of the hotel static information in the second feedback information is inconsistent with the content of the corresponding hotel static information provided by the hotel , then execute step 201.

[0102] Step 201 , judging whether the number of second feedback information inconsistent with the corresponding hotel static information provided by the hotel exceeds the error correction information threshold, if so, execute step 202 , if not, execute step 204 .

[0103] Step 202, judging whether the hotel static information provided by the hotel is consistent with the hotel's real static information, if consistent, perform step 204, if not, perform step 203.

[0104] Step 203, modifying the hotel st...

Embodiment 3

[0109] This embodiment is a further improvement on Embodiment 1 or Embodiment 2. In this embodiment,

[0110] The first feedback information also includes the user's complaint information to the hotel, the dialogue information between the user and the customer service, and other relevant information that can be obtained from the user's feedback to the hotel.

[0111] like image 3 As shown, the static information prediction model in this embodiment is obtained through the following steps:

[0112] Step 301, acquiring historical feedback information of the user on the hotel.

[0113] Step 302, selecting historical feedback information whose quantity is a preset value.

[0114] Step 303, preprocessing historical feedback information.

[0115] Step 304 , judging whether the selected historical feedback information includes hotel static information, if yes, execute step 305 , if not, execute step 306 .

[0116] Step 305, mark the historical feedback information as the first ma...

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Abstract

The invention discloses a hotel static information detection method and system, electronic equipment and a storage medium. The method comprises the following steps: obtaining the first feedback information of a user for a hotel, and the first feedback information comprises the comment information of the user for the hotel; inputting the first feedback information into a static information prediction model to obtain second feedback information including hotel static information, the static information prediction model being obtained by training a machine learning model based on historical feedback information, and the historical feedback information including historical comment information of the hotel by the user; hotel static information provided by a hotel is acquired; and judging whether the content of the hotel static information in the second feedback information is consistent with the content of the hotel static information provided by the hotel, and if not, verifying the inconsistent static information. According to the invention, wrong static information provided by a hotel can be corrected in time, the accuracy of the hotel static information is improved, the check-in experience of a user is improved, the complaint amount of the user is reduced, and the OTA brand image is improved.

Description

technical field [0001] The invention relates to the technical field of computer information, in particular to a detection method and detection system for hotel static information, electronic equipment and a storage medium. Background technique [0002] In the OTA (Online Travel Agency) industry, tourism consumers book tourism products or services from tourism service providers through the Internet, and pay online or offline, that is, each tourism entity can conduct product marketing or product sales through the Internet, and it will The original traditional travel agency sales model is placed on the network platform, which transmits route information more widely, and interactive communication makes it more convenient for customers to consult and order. [0003] At present, in the OTA industry, the verification of the accuracy of the static information provided by the hotel is mainly through manual hotel phone verification. When the number of hotels is large, this verificatio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00G06Q50/12
CPCG06Q10/06393G06Q30/012G06Q50/12
Inventor 郭松荣罗超胡泓
Owner CTRIP COMP TECH SHANGHAI
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