Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Management method and device of network operation and maintenance system and storage medium

A technology of network operation and maintenance and management methods, which is applied in the fields of management methods, devices and storage media of network operation and maintenance systems, and can solve problems such as solutions that cannot be updated in time, and achieve the effects of easy understanding, time saving, and reasonable content

Inactive Publication Date: 2020-04-24
GREE ELECTRIC APPLIANCES INC +1
View PDF5 Cites 4 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present disclosure provides a management method, device and storage medium of a network operation and maintenance system to solve the problems in the knowledge base of the network operation and maintenance system in the related art and the technical problem that the corresponding solutions cannot be updated in time

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Management method and device of network operation and maintenance system and storage medium
  • Management method and device of network operation and maintenance system and storage medium
  • Management method and device of network operation and maintenance system and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0050] figure 1 It is a flow chart of a management method of a network operation and maintenance system shown in an exemplary embodiment of the present disclosure, to solve the technical problem in the related art that the knowledge base of the network operation and maintenance system and the corresponding solutions cannot be updated in time. Such as figure 1 As shown, the management method of the network operation and maintenance system includes:

[0051] S11. Receive input search information.

[0052] S12. According to the question keyword in the search information, perform an associative search for a question corresponding to the question keyword and a solution to the question in the knowledge base of the network operation and maintenance system.

[0053] S13. When the question corresponding to the question keyword and the solution to the question are not found in the knowledge base, acquire account information to solve the question corresponding to the question keyword a...

Embodiment 2

[0075] figure 2 It is a flow chart of another network operation and maintenance system management method shown in an exemplary embodiment of the present disclosure, to solve the technical problem that the problems in the knowledge base of the network operation and maintenance system in the related art and the corresponding solutions cannot be updated in time.

[0076] The premise of using the network operation and maintenance platform (that is, the network operation and maintenance system) provided by this disclosure is: the platform operation and maintenance personnel summarize common problems based on experience, or common problems caused by emergencies, and put the problems, solutions, and expected solutions into consideration. The cycle and so on are entered into the knowledge base. The specific use process is as figure 2 Shown: The user enters the key words of the problem, and the platform screens out the corresponding problem solutions from the knowledge base accordin...

Embodiment 3

[0083] image 3 It is a management device of a network operation and maintenance system shown in an exemplary embodiment of the present disclosure. Such as image 3 As shown, the management device 300 of the network operation and maintenance system includes:

[0084] The first receiving module 310 is configured to receive search information input by a user;

[0085] The search module 320 is configured to associate search the problem corresponding to the problem keyword and the solution to the problem in the knowledge base of the network operation and maintenance system according to the problem keyword in the search information;

[0086] The obtaining module 330 is configured to obtain account information to solve the problem corresponding to the problem keyword according to the account information when the problem corresponding to the problem keyword and the solution to the problem are not found in the knowledge base;

[0087] The second receiving module 340 is configured t...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to the technical field of computer networks, in particular to a management method and device for a network operation and maintenance system and a storage medium, and aims to solve the technical problems that problems exist in a knowledge base of the network operation and maintenance system and corresponding solutions cannot be updated in time in related technologies. The management method of the network operation and maintenance system comprises the following steps: receiving input search information; according to problem keywords in the search information, searching fora problem corresponding to the problem keywords and solution of the problem in a knowledge base of the network operation and maintenance system in an associated mode; when the problem corresponding tothe problem keyword and the problem solution are not searched in the knowledge base, obtaining account information to solve the problem corresponding to the problem keyword according to the account information; receiving a solution of a problem corresponding to the input problem keyword, and associatively storing the problem corresponding to the problem keyword and the solution of the problem inthe knowledge base.

Description

technical field [0001] The present disclosure relates to the technical field of computer networks, and in particular to a management method, device and storage medium of a network operation and maintenance system. Background technique [0002] With the continuous development of the information age, network operation and maintenance systems have become an important part of IT services. At present, many enterprises have such a phenomenon: when users encounter problems, they do not know the specific person in charge; operation and maintenance personnel often need to repeatedly solve similar problems of different users; problems cannot be solved in time after user feedback; the experience of operation and maintenance personnel cannot be accumulated . Contents of the invention [0003] The present disclosure provides a management method, device, and storage medium of a network operation and maintenance system, so as to solve problems in the knowledge base of the network operat...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/024H04L41/04
Inventor 李文婷林涛黄潮峰柯栋容敬民贾聪高筱禹米雪碧刘珍芳李绍斌张俊杰李润静
Owner GREE ELECTRIC APPLIANCES INC
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com