Management method and device of network operation and maintenance system and storage medium
A technology of network operation and maintenance and management methods, which is applied in the fields of management methods, devices and storage media of network operation and maintenance systems, and can solve problems such as solutions that cannot be updated in time, and achieve the effects of easy understanding, time saving, and reasonable content
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Embodiment 1
[0050] figure 1 It is a flow chart of a management method of a network operation and maintenance system shown in an exemplary embodiment of the present disclosure, to solve the technical problem in the related art that the knowledge base of the network operation and maintenance system and the corresponding solutions cannot be updated in time. Such as figure 1 As shown, the management method of the network operation and maintenance system includes:
[0051] S11. Receive input search information.
[0052] S12. According to the question keyword in the search information, perform an associative search for a question corresponding to the question keyword and a solution to the question in the knowledge base of the network operation and maintenance system.
[0053] S13. When the question corresponding to the question keyword and the solution to the question are not found in the knowledge base, acquire account information to solve the question corresponding to the question keyword a...
Embodiment 2
[0075] figure 2 It is a flow chart of another network operation and maintenance system management method shown in an exemplary embodiment of the present disclosure, to solve the technical problem that the problems in the knowledge base of the network operation and maintenance system in the related art and the corresponding solutions cannot be updated in time.
[0076] The premise of using the network operation and maintenance platform (that is, the network operation and maintenance system) provided by this disclosure is: the platform operation and maintenance personnel summarize common problems based on experience, or common problems caused by emergencies, and put the problems, solutions, and expected solutions into consideration. The cycle and so on are entered into the knowledge base. The specific use process is as figure 2 Shown: The user enters the key words of the problem, and the platform screens out the corresponding problem solutions from the knowledge base accordin...
Embodiment 3
[0083] image 3 It is a management device of a network operation and maintenance system shown in an exemplary embodiment of the present disclosure. Such as image 3 As shown, the management device 300 of the network operation and maintenance system includes:
[0084] The first receiving module 310 is configured to receive search information input by a user;
[0085] The search module 320 is configured to associate search the problem corresponding to the problem keyword and the solution to the problem in the knowledge base of the network operation and maintenance system according to the problem keyword in the search information;
[0086] The obtaining module 330 is configured to obtain account information to solve the problem corresponding to the problem keyword according to the account information when the problem corresponding to the problem keyword and the solution to the problem are not found in the knowledge base;
[0087] The second receiving module 340 is configured t...
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