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Electrical appliance product monitoring method and system

A technology for electrical products and monitoring systems, which is applied in the monitoring method and system field of electrical products, and can solve problems such as wasting time, difficulty in fully grasping the use of products sold by manufacturers, and large quantities for customer service

Active Publication Date: 2020-05-29
OPPLE LIGHTING +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, manufacturers sell many types and quantities of products, and it is difficult for the manufacturer's customer service to fully grasp the usage of the sold products
In this case, the customer service of the manufacturer often waits for the customer to discover product problems and ask for advice, and the customer service of the manufacturer passively answers the questions raised by the customer, which is inefficient
Since most customers cannot quickly know the contact information of the product manufacturer, and even if they contact the manufacturer, they often have to wait in line, which leads to a lot of time wasted in the process of contacting the manufacturer and reduces the efficiency of product problem handling
Furthermore, because customers do not know enough about the product, it is easy to transmit wrong information in the process of communicating with the manufacturer's customer service, which seriously reduces the efficiency of product problem handling

Method used

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  • Electrical appliance product monitoring method and system
  • Electrical appliance product monitoring method and system
  • Electrical appliance product monitoring method and system

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Embodiment Construction

[0063] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0064] In order to solve the above technical problems, an embodiment of the present invention provides a monitoring method for electrical products, which can be applied to a cloud platform server or other service systems. figure 1 A flow chart of a monitoring method for an electrical product applied to a cloud platform server according to an embodiment of the present invention is shown. Such as figure 1 As shown, the monitoring me...

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Abstract

The invention provides an electrical appliance product monitoring method and system, and is applied to a cloud platform server. The monitoring method comprises the steps of obtaining product information and operation parameters of an electrical appliance product associated with an Internet of Things platform, and monitoring the abnormal state of the electrical appliance product according to the product information and the operation parameters, wherein the type of the abnormal state comprises at least one of product early warning, product failure and product non-power-on; and when it is monitored that the electrical appliance product is in the abnormal state, automatically generating abnormal alarm information of the electrical appliance product and sending the abnormal alarm information ofthe electrical appliance product to the client of the user of the electrical appliance product, wherein the abnormal alarm information comprises the type of the abnormal state. According to the monitoring method, an abnormal problem transmission error caused by inaccurate description of the product problem in the process of proposing the product problem by the client is avoided, and the accuracyof discovering the abnormal alarm information of the electrical appliance product and the efficiency of processing the abnormal alarm information are improved.

Description

technical field [0001] The invention relates to the technical field of application of the Internet of Things, in particular to a monitoring method and system for electrical appliances. Background technique [0002] At present, manufacturers sell many types and quantities of products, and it is difficult for the customer service of manufacturers to fully grasp the usage of the sold products. In this case, the customer service of the manufacturer often waits for the customer to discover product problems and ask for advice, and the customer service of the manufacturer passively answers the questions raised by the customer, which is inefficient. Since most customers cannot quickly know the contact information of the product manufacturer, and even if they contact the manufacturer, they often have to wait in line, which leads to a lot of time wasted in the process of contacting the manufacturer and reduces the efficiency of product problem handling. Furthermore, because customers...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B19/418
CPCG05B19/41875G05B2219/32368Y02P90/02
Inventor 周飞
Owner OPPLE LIGHTING
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