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Service request processing method and device, electronic equipment and storage medium

A service request and processing method technology, applied in the computer field, can solve the problems of matching target service errors, failure of identification devices, matching to target services, etc., to achieve the effects of improving accuracy, reducing development costs, and improving generalization capabilities

Pending Publication Date: 2020-06-19
BEIJING DIDI INFINITY TECH & DEV
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The question sentence is pre-set, but because different users have different speaking habits, the recognition device may not be able to match the target service for the user after the user enters the question corpus, or the matched target service may be wrong

Method used

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  • Service request processing method and device, electronic equipment and storage medium
  • Service request processing method and device, electronic equipment and storage medium
  • Service request processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0075] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. It should be understood that the appended The figures are only for the purpose of illustration and description, and are not used to limit the protection scope of the present application. Additionally, it should be understood that the schematic drawings are not drawn to scale. The flowcharts used in this application illustrate operations implemented in accordance with some embodiments of the application. It should be understood that the operations of the flowcharts may be performed out of order, and steps that have no logical context may be performed in reverse order or concurrently. In addition, those skilled in the art may add one or more other operations t...

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Abstract

The invention provides a service request processing method and device, electronic equipment and a storage medium, and relates to the technical field of computers. The method comprises the steps of obtaining a service request, wherein the service request comprises to-be-processed statements; analyzing the to-be-processed statement to obtain a to-be-matched statement template; matching the to-be-matched statement template with a preset statement template stored in a database to obtain a target operation intention corresponding to the successfully matched preset statement template, the preset statement template being pre-defined and created by a user; and awakening the corresponding service according to the target operation intention. According to the embodiment of the invention, a to-be-matched statement template is used; according to the embodiment of the invention, the to-be-matched statement template is acquired according to the preset statement template, then the to-be-matched statement template is matched with the preset statement template to acquire the target operation intention, so that the corresponding service is awakened according to the operation intention, and the presetstatement template is customized and created by the user according to own habits, so that the to-be-matched statement template can be accurately matched and the service awakening accuracy is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular, relates to a service request processing method, device, electronic equipment, and storage medium. Background technique [0002] With the development of smart mobile terminals and information network technologies, people use voice interaction applications in more and more scenarios. For example, use a smart speaker as an entrance to use voice interaction applications such as weather / stocks / music / traffic conditions / alarm clock / reminder through voice interaction. Among them, each voice interaction application is also called a semantic skill. For another example, with the vehicle-mounted machine as the entrance, voice interaction uses semantic skills such as LBS / navigation / radio / music. Based on the above needs, more and more conversational artificial intelligence open platforms have emerged in the industry to provide skill developers with a platform for developing sem...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/211G06F9/4401
CPCG06F9/4418
Inventor 韩传宇贾朝阳王瑶
Owner BEIJING DIDI INFINITY TECH & DEV
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