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Cruise ship service line index obtaining method and device as well as double-main-line index obtaining method and device

An acquisition method and acquisition device technology, which is applied in the acquisition of cruise service line indicators and dual main line indicators, can solve problems such as ignoring user experience design, no users, service quality, and lack of management methods for feeling, so as to improve the overall The effect of process experience and good management

Inactive Publication Date: 2020-12-04
中船文化科技(北京)有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Existing technical solutions ignore the design of user experience, are not user-centered, lack a service-oriented full-process experience, and lack good management methods for service quality and experience

Method used

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  • Cruise ship service line index obtaining method and device as well as double-main-line index obtaining method and device
  • Cruise ship service line index obtaining method and device as well as double-main-line index obtaining method and device
  • Cruise ship service line index obtaining method and device as well as double-main-line index obtaining method and device

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Embodiment Construction

[0052] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is only some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0053] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances ...

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Abstract

The invention provides a cruise ship service line index acquisition method and device as well as a double-main-line index acquisition method and device, and aims to consider the function demand and the service demand of a cruise ship. According to the cruise ship service line index acquisition method and device as well as the double-main-line index acquisition method and device on the basis of theconsideration on the function demand and service demand of a cruise ship, the indexes of each dimension in two main lines are taken as reference, corresponding service models, service blueprints andthe like are generated; the cruise ship is designed and built in detail through a functional main line; the design of service contacts is introduced through a service main line, service contact is researched, scene opportunities are found, and spatial layout is transformed; And finally, the designed cruise ship is tested, and evaluation indexes of the user are received through an evaluation model.According to the method provided by the invention, popular products taking services as cores can be created in a short time, good evaluation of products and services of the cruise ship is propagatedthrough public praise marketing; core user data is accumulated; the accumulation of user big data is realized; high-quality service experience is realized in a medium and long term; the value of usersis improved; through cost reduction and benefit increase, the value of a ship owner is improved, and the ecological value of the cruise ship is improved through mutual benefits and win-win outcomes.

Description

technical field [0001] The invention relates to data collection and processing technology, in particular to a method and device for acquiring cruise service line indicators and dual main line indicators. Background technique [0002] The existing cruise engineering R&D design is usually centered on the product, and the overall design process is divided into the following five stages: functional requirements, schematic design, engineering prototype, functional verification and delivery. Cruise tourism is a manufacturing product that is ultimately oriented to the consumer market, and user experience is one of the key factors for the success of the entire cruise project. Existing technical solutions ignore the design of user experience, are not user-centered, lack a service-oriented full-process experience, and lack good management methods for service quality and experience. Contents of the invention [0003] Embodiments of the present invention provide a method and device f...

Claims

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Application Information

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IPC IPC(8): G06F30/15G06Q10/06
CPCG06Q10/06393G06F30/15
Inventor 曹磊唐小乔杨云刘昱昊于璐嘉
Owner 中船文化科技(北京)有限公司
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