Voice call-out method, system and device and storage medium

A voice and voice synthesis technology, applied in voice analysis, voice synthesis, voice recognition, etc., can solve problems such as the status of outbound voice calls is not monitored, cannot handle outbound calls in multiple scenarios, and does not make full use of machine resources. Achieve good voice effects, reduce manpower and material resources, and achieve good results

Active Publication Date: 2021-03-19
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The current voice outbound system in application cannot cope well with outbound calls in multiple scenarios. It lacks a general outbound system architecture, which leads to repeated development, does not make full use of machine resources, and the status of voice outbound calls is not monitored.

Method used

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  • Voice call-out method, system and device and storage medium
  • Voice call-out method, system and device and storage medium
  • Voice call-out method, system and device and storage medium

Examples

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Embodiment Construction

[0060] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0061]Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities m...

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PUM

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Abstract

The invention provides a voice call-out method, system and device and a storage medium, and the method comprises the steps that a call module carries out the voice call-out of a customer, receives a voice reply of the customer after successful call-out, calls a voice processing engine to generate a machine reply according to the voice reply, and transmits the machine reply to the customer. According to the invention, interaction between a voice outbound machine and a client is realized, interaction behaviors are monitored, outbound standardization and universality which are not based on a specific scene are improved, repeated development is avoided, and machine resources are fully utilized.

Description

technical field [0001] The present invention relates to the technical field of voice outgoing calls, in particular to an intelligent voice outgoing call method, system, equipment and storage medium. Background technique [0002] Using the voice outbound system to generate natural language instead of staff to make calls can be done regardless of time period, with stable quality and no negative emotions, saving a lot of human resources, and has advantages for service-oriented enterprises that rely on voice broadcasting. The current voice outbound system in application cannot handle outbound calls in multiple scenarios well, and lacks a common outbound system architecture, which leads to repeated development, does not make full use of machine resources, and does not monitor the status of outbound voice calls. Contents of the invention [0003] Aiming at the problems in the prior art, the purpose of the present invention is to provide a method system, equipment and storage med...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L15/26G10L13/08
CPCH04M3/5183G10L15/26G10L13/08
Inventor 江小林罗超胡泓
Owner CTRIP COMP TECH SHANGHAI
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