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Intelligent recommendation method and device for reservation time, storage medium and terminal

A technology for appointment time and recommended methods, which is applied in the directions of reservation, healthcare resources or facilities, special data processing applications, etc., can solve problems such as low patient satisfaction, unbalanced doctor workload, and insufficient work arrangements, and achieve improvement Service satisfaction, improve appointment efficiency, and ensure the effect of service quality

Pending Publication Date: 2021-04-16
上海领健信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Patients in general hospitals generally lack the right to choose, and basically follow the doctor's time for diagnosis and treatment, and the patient satisfaction is not high
Private clinics will try their best to meet the time of patients, which will easily cause imbalance in the workload of doctors, fail to guarantee the quality of diagnosis and treatment services, and affect the patient's experience of seeing a doctor
In addition, the existing medical and other service institutions still have the problems of insufficient work arrangements and low appointment efficiency
[0004] Currently, appointment management software on the market only provides the function of appointment management, but the appointment time needs to be manually determined, and it is difficult to find a time that is satisfactory to users, employees, and organizations in a short period of time

Method used

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  • Intelligent recommendation method and device for reservation time, storage medium and terminal
  • Intelligent recommendation method and device for reservation time, storage medium and terminal
  • Intelligent recommendation method and device for reservation time, storage medium and terminal

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0027] figure 1 It is a schematic flowchart of an intelligent recommendation method for making an appointment in this embodiment, which includes:

[0028] Step S11. Obtain organization management information, employee work information and user reservation project information. Specifically, the organization management information includes the organization's business hours, schedule information, appointment time units set by the organization, and the organization's number source information, etc.; the number source information includes the reservation platform information, and the reservation time and number of reservations made by each platform. , reservation items, etc. management information. Employee work information includes leave time information, work item information, and reservation information (such as reservation quantity, reservation project, reservation time period, etc.).

[0029] Step S12. Based on the organization management information, employee work informati...

Embodiment 2

[0041] figure 2 Taking the medical field as an example, the intelligent recommendation method for appointment time proposed by the present invention will be described in detail. Firstly, obtain the business hours information, scheduling information, and number source information of medical institutions, and analyze them to obtain the available resource information of patients; secondly, obtain the appointment information and leave information of medical staff, and analyze them to obtain the Occupied resource information; then, based on the patient’s diagnosis and treatment needs, that is, reservation service items, determine the diagnosis and treatment participating employees and the duration of diagnosis and treatment, and combine the above available resource information and occupied resource information to obtain free resources (that is, the user can make an appointment time period as mentioned above ). Depend on figure 2 It can be seen that the idle resources can be scr...

Embodiment 3

[0051] image 3 Shown is a structural schematic diagram of an intelligent recommendation device for appointment time provided in this embodiment, including: an information acquisition module 31 for acquiring organization management information, employee work information and user reservation item information; The organization management information, employee work information and user reservation project information are used to obtain the user's reservable time period; the recommended reservation time period acquisition module 33 is based on the user's historical reservation information and / or organization reservation strategy, and the user's reservable time period Filter to get the recommended appointment time slot.

[0052] It should be noted that the modules provided in this embodiment are similar to the methods and implementations provided above, so details are not repeated here. In addition, it should be noted that it should be understood that the division of each module o...

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Abstract

The invention provides an intelligent recommendation method and device for reservation time, a storage medium and a terminal. The method comprises the following steps: acquiring institution management information, employee work information and user reservation project information; based on the institution management information, the employee work information and the user reservation project information, obtaining a user reservable time period; and screening the user reservable time periods based on user historical reservation information and / or an institution reservation strategy to obtain recommended reservation time periods. The method can quickly and intelligently recommend the appointment, considers the information of the user, the institution and the employee, facilitates the improvement of the service satisfaction of the user, improves the profit capability of the institution, and guarantees the service quality of the institution. Moreover, the modes of historical data analysis, reservation related factor weight setting, reservation resource comprehensive scoring and the like are applied, reservation recommendations of two strategies of user priority and institution priority can be given respectively, and the satisfaction degree of the patient and the reservation efficiency of the medical institution are remarkably improved.

Description

technical field [0001] The invention relates to the technical field of service reservation, in particular to an intelligent recommendation method, device, storage medium and terminal for reservation time. Background technique [0002] With the development of society and the advancement of science and technology, service reservation technology has also achieved significant development, which not only saves time, improves the convenience of people's lives, but also realizes a more reasonable allocation of social resources. [0003] In the medical industry, making an appointment before seeing a doctor has become a significant development trend. Especially in the dental industry, both general hospitals and private clinics basically adopt an appointment system. The appointment process in the medical industry combines the needs of patients, employees (doctors / nurses) and medical institutions to determine the time of diagnosis and treatment and the doctor or nurse who provides dia...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/02G16H40/20G06F16/9535G06F16/9537
Inventor 曹中瑞
Owner 上海领健信息技术有限公司
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