Express delivery call center abnormal incoming call detection method and system
A detection method and abnormal technology, applied in the field of information communication, can solve the problems of large manpower investment, inability to fully cover abnormal incoming call events, and low efficiency, so as to reduce labor costs, achieve comprehensive coverage, and save time
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[0039] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.
[0040] figure 1 It is a schematic block diagram of a method for detecting abnormal incoming calls in an express call center according to an exemplary embodiment, as shown in figure 1 As shown, the method includes:
[0041] Step S1 finally obtains the abnormal data set based on the cloud call historical data, including three sub-steps:
[0042] Step S11 builds a historical express data set acc...
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