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Intelligent calling cloud system based on AI

A smart call cloud, call request technology, applied in semantic analysis, telephone communication, instruments, etc., can solve the problem of long time, achieve the effect of not easily missed processing, improve matching, and shorten extraction time

Active Publication Date: 2022-04-15
长沙居美网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] For this reason, the present invention provides an AI-based intelligent calling cloud system, which can solve the problem of long time for users to get answers in the prior art

Method used

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  • Intelligent calling cloud system based on AI

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Embodiment Construction

[0049] In order to make the objects and advantages of the present invention clearer, the present invention will be further described below in conjunction with the examples; it should be understood that the specific examples described here are only for explaining the present invention, and are not intended to limit the present invention.

[0050] Preferred embodiments of the present invention are described below with reference to the accompanying drawings. Those skilled in the art should understand that these embodiments are only used to explain the technical principle of the present invention, and are not intended to limit the protection scope of the present invention.

[0051] It should be noted that, in the description of the present invention, terms such as "upper", "lower", "left", "right", "inner", "outer" and other indicated directions or positional relationships are based on the terms shown in the accompanying drawings. The direction or positional relationship shown is ...

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Abstract

The invention relates to an AI-based intelligent calling cloud system, and the system comprises a receiving module which receives a call request of a user; the analysis module is connected with the receiving module and is used for analyzing the call request to obtain an analysis result; the storage module is used for analyzing the corresponding relation between the result and the solution; and the display module is used for obtaining the solution according to the analysis result and the corresponding relation and displaying the solution. The user portrait can be determined through the user request, and after the user request is analyzed, the matching between the solution and the call request is improved according to the user portrait and the analysis result, so that the solution displayed by using the display module can accurately match the call request, the actual request of the user is solved, and the user experience is improved. And the corresponding relationship between the analysis result and the solution is established in advance, so that the process of retrieval and search is reduced, the extraction time of the solution is greatly shortened, and the response time length based on the user call request is effectively reduced.

Description

technical field [0001] The present invention relates to the technical field of call response data processing, in particular to an AI-based smart call cloud system. Background technique [0002] With the continuous development of society, more and more time processing has begun to be inclined to artificial intelligence. First, the increase in labor costs, and second, the continuous development of artificial intelligence, making the use of artificial intelligence to process events not only has high processing efficiency, but also responds to Handle fit. [0003] The document whose publication number is CN113596267A discloses an artificial intelligence calling system, which includes: a call management and control center, which is used to generate a call connection task, control and allocate the call connection task, generate and send the connection task assignment signal, receive a call transfer task, control and assign the call transfer task, generate and send a transfer task...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51G06F16/332G06F16/33G06F16/335G06F16/338G06F40/30
Inventor 张建忠朱云
Owner 长沙居美网络科技有限公司
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