Complaint processing method and device, electronic equipment and storage medium

A processing method and user technology, applied in data processing applications, electrical digital data processing, special data processing applications, etc., can solve problems such as low work efficiency of customer service personnel and poor user experience, so as to improve user experience, answer efficiently, reduce The effect of filing a complaint

Pending Publication Date: 2022-04-29
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a complaint handling method, device, electronic equipment, and storage medium, which are used to solve the problem of low work efficiency and poor user experience of customer service personnel caused by handling customer complaints based on established complaint work orders in the prior art Technical problem, the present invention is used to solve the complaint problem in the front line of customer service, reduce unnecessary complaints and create orders, improve the work efficiency of customer service personnel and improve the user experience

Method used

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  • Complaint processing method and device, electronic equipment and storage medium
  • Complaint processing method and device, electronic equipment and storage medium
  • Complaint processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0056] In order to make the purpose, technical solutions and advantages of the present invention clearer, the technical solutions in the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the present invention. Obviously, the described embodiments are part of the embodiments of the present invention , but not all examples. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0057] figure 1 A schematic flow chart of a complaint handling method provided by the present invention, such as figure 1 As shown, the complaint handling method provided by the present invention is applied to the service end of customer service, and specifically includes the following steps:

[0058] Step 101: Receive the number information of the complaining user and the complaint problem...

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Abstract

The invention provides a complaint processing method and device, electronic equipment and a storage medium, and the method is applied to a service end of customer service, and comprises the steps: receiving the number information of a complaint user and a complaint problem, inputting the number information of the complaint user into a preset complaint intelligent diagnosis system, the number information of the complaint user is obtained, a target splicing result corresponding to the number information of the complaint user is obtained, a complaint result corresponding to the complaint problem is determined according to the target splicing result, and the target splicing result is obtained by splicing a plurality of diagnostic analysis results. According to the complaint handling method provided by the invention, the complaint problem can be handled at a customer service front-line, unnecessary complaint order establishment is reduced, the working efficiency of customer service personnel is improved, a user can obtain a quick and efficient solution, and the user experience is improved.

Description

technical field [0001] The invention relates to the technical field of intelligent processing, in particular to a complaint processing method, device, electronic equipment and storage medium. Background technique [0002] With the continuous development of intelligent processing technology, it is particularly important to improve the speed of customer service personnel's handling of customer complaints. [0003] Currently, a 5G (5-Generation mobile communication technology, fifth-generation mobile communication technology) network is defined in a 3GPP (3rd Generation Partnership Project, third-generation partnership project) agreement. With the rapid development of 5G networks and smart phones, there are more and more types of complaints from users. How to accurately locate the complaints in the 5G network environment is very important. In the existing technology, most of them are based on the establishment of complaint work orders, and answer the complaint questions of com...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/338G06Q30/00
CPCG06F16/3329G06F16/3344G06F16/338G06Q30/016
Inventor 沈林江张笑笑
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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