Voice response method and device, controller and computer readable storage medium

A technology for voice response and voice communication, applied in the fields of controllers, computer-readable storage media, devices, and voice response methods, can solve problems such as low intelligence, inability to deal with emergencies, and failure to consider the use of artificial intelligence models, etc., to achieve The effect of improving the degree of intelligence

Pending Publication Date: 2022-07-29
ONEPLUS TECH SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The Instance Voice Response (IVR) system is a part of artificial intelligence, and it has been paid more and more attention by related companies in recent years. Most robots used in telecommunications, banking and other commodity sales systems have an Instance Voice Response (IVR) system. It can handle calls from callers, but the existing voice response system can only play to callers through fixed words, without considering the use of specific artificial intelligence models, and cannot deal with emergencies, with a low level of intelligence

Method used

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  • Voice response method and device, controller and computer readable storage medium
  • Voice response method and device, controller and computer readable storage medium
  • Voice response method and device, controller and computer readable storage medium

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Embodiment Construction

[0064] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without creative work shall fall within the protection scope of this application.

[0065] Embodiments of the present invention provide a voice response method, device, controller, and computer-readable storage medium.

[0066] The controller may be a single controller integrated in the terminal, or may be a controller independent of the terminal, and the terminal may be a mobile phone, a tablet computer, a smart Bluetooth device, a notebook computer, or a personal computer (Personal Computer, PC) and other devices .

[0067] For e...

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Abstract

The embodiment of the invention discloses a voice response method and device, a controller and a computer readable storage medium. According to the embodiment of the invention, when the voice call request is received, the terminal state is obtained; if the terminal is in a non-answering state, transferring the voice call request to a voice answering system, and acquiring information of a caller initiating the voice call request; acquiring corresponding reply information according to the caller information; and the voice response system communicates with the caller based on the reply information. Therefore, the intelligent degree of voice response is improved, and the user experience is improved.

Description

technical field [0001] The present application relates to the field of voice response, and in particular to a voice response method, device, controller and computer-readable storage medium. Background technique [0002] The instance voice response (IVR) system is a part of artificial intelligence, and it has also been paid more and more attention by related enterprises in recent years. Most of the robots used in telecommunications, banking and other commodity sales systems have an instance voice response (IVR) system, which It can handle the call of the caller, while the existing example voice response system can only play the caller through fixed words, without considering the use of specific artificial intelligence mode, and cannot deal with emergencies, and the intelligence is low. SUMMARY OF THE INVENTION [0003] Embodiments of the present application provide a voice response method, device, controller, and computer-readable storage medium, which aim to improve the in...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L13/04
CPCH04M3/5166
Inventor 普罗申齐德·班纳吉文伽拉·纳文·雷迪西兰·拉克什米·赛·克里希纳
Owner ONEPLUS TECH SHENZHEN
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