Speech sound business real time recording and analysis system and its method
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- 中国电信股份有限公司肇庆分公司
- Publication Date
- 2004-07-21
- Estimated Expiration
- Not applicable · inactive patent
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Abstract
Description
technical field
[0001] The invention relates to a voice service recording system and its method, in particular to a voice service real-time recording and analysis system and its method capable of recording and outputting various voice data in real time. Background technique
[0002] In the prior art, the collection and recording of voice data by the telecommunication department depends on the switch equipment, and there is no special system with integrated voice service recording and analysis functions. After the program-controlled switch completes a call, it will generate a call list record. The format of the call list is different for different models of switches. Therefore, the program-controlled switch is the core of the voice service records of the telecommunications department, but the record of the call list of the program-controlled switch It cannot be output from the switch when it is generated. The function of the switch itself limits it to output the bill record d...