Assessing user performance in a community of users of data storage resources

a data storage resource and user technology, applied in the field of assessing user performance in the community of users of data storage resources, can solve the problems of users not taking advantage of educational efforts, consuming costly support personnel time,

Active Publication Date: 2014-12-04
COMMVAULT SYST INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0014]For purposes of summarizing the disclosure, certain aspects, advantages and novel features of the inventions have been described herein. It is to be understood that not necessarily all such advantages may be achieved in accordance with any particul...

Problems solved by technology

In some cases, certain community users may consume disproportionately large amounts of support resources, such as users that open relatively large amounts of incidents,...

Method used

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  • Assessing user performance in a community of users of data storage resources
  • Assessing user performance in a community of users of data storage resources
  • Assessing user performance in a community of users of data storage resources

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Embodiment Construction

[0025]Systems and methods are disclosed for assessing users of deployed information management system componentry and / or services, such as by determining a score or ranking for such users. Examples of such systems and methods are described in further detail herein, in reference to FIGS. 2-4. Components and functionality for generation of a score or ranking for users of information management systems and services may be configured and / or incorporated into information management systems such as those described herein in FIGS. 1A-1H.

Information Management System Overview

[0026]With the increasing importance of protecting and leveraging data, organizations simply cannot afford to take the risk of losing critical data. Moreover, runaway data growth and other modern realities make protecting and managing data an increasingly difficult task. There is therefore a need for efficient, powerful, and user-friendly solutions for protecting and managing data.

[0027]Depending on the size of the orga...

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Abstract

According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of the assignee's U.S. Provisional Patent Application No. 61 / 828,374, filed May 29, 2013 (attorney docket no. COMMV.177PR; applicant docket no. 100.335.USP1.120) and U.S. Provisional Patent Application No. 61 / 839,791, filed Jun. 26, 2013 (attorney docket no. COMMV.177PR2; applicant docket no. 100.335.USP2.120).INCORPORATION BY REFERENCE TO ANY PRIORITY APPLICATIONS[0002]Any and all applications, if any, for which a foreign or domestic priority claim is identified in the Application Data Sheet of the present application are hereby incorporated by reference under 37 CFR 1.57.BACKGROUND[0003]Businesses worldwide recognize the commercial value of their data and seek reliable, cost-effective ways to protect the information stored on their computer networks while minimizing impact on productivity. Protecting information is often part of a routine process that is performed within an organization. A company mig...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F17/30861G06Q10/0639G06F3/067G06F16/22G06F16/95G06Q10/06398G06Q10/20G06Q30/016
Inventor BROWER, JR., ROBERT KEITHMESSORE, PETER JOHN
Owner COMMVAULT SYST INC
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