Assessing user performance in a community of users of data storage resources

Abstract

According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and / or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of the assignee's U.S. Provisional Patent Application No. 61 / 828,374, filed May 29, 2013 (attorney docket no. COMMV.177PR; applicant docket no. 100.335.USP1.120) and U.S. Provisional Patent Application No. 61 / 839,791, filed Jun. 26, 2013 (attorney docket no. COMMV.177PR2; applicant docket no. 100.335.USP2.120).INCORPORATION BY REFERENCE TO ANY PRIORITY APPLICATIONS[0002]Any and all applications, if any, for which a foreign or domestic priority claim is identified in the Application Data Sheet of the present application are hereby incorporated by reference under 37 CFR 1.57.BACKGROUND[0003]Businesses worldwide recognize the commercial value of their data and seek reliable, cost-effective ways to protect the information stored on their computer networks while minimizing impact on productivity. Protecting information is often part of a routine process that is performed within an organization. A company mig...

AI Technical Summary

Benefits of technology

The patent describes a system that assigns a score or rank to users based on their interactions with the information management system. This score can be used to determine how to efficiently interact with the user and can act as a motivation for the user to change their behavior. For example, users who are struggling can be tagged for targeted educational or remedial actions. The system takes into account factors like the number of incidents associated with a user and their participation in the user community. This allows for accurate assessment of user performance and ensures that users are given appropriate levels of support.

Problems solved by technology

In some cases, certain community users may consume disproportionately large amounts of support resources, such as users that open relatively large amounts of incidents, thereby consuming costly support personnel time.

However, some users do not take advantage of educational efforts, and may instead repeatedly open the same types of incidents.

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