Electronic complaint processing system and method in communication field

A processing system, electronic technology, applied in data processing applications, instruments, resources, etc., can solve the problems of limited load carrying capacity, different interface display styles, single function of the complaint system, etc., to meet the adaptability and reduce complexity. , the effect of reducing the amount of development

Inactive Publication Date: 2008-01-16
CHINA MOBILE GROUP SHAIHAI
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The complaint system of the traditional communication system has a single function, and the complaint systems between different departments are relatively independent. The logic design of the complaint system is scattered for different businesses, and the interface display styles are different. The concept of process processing is not introduced, and most of them use C/S layer architecture d

Method used

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  • Electronic complaint processing system and method in communication field
  • Electronic complaint processing system and method in communication field
  • Electronic complaint processing system and method in communication field

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Embodiment 1

[0038] Embodiments of the present invention are further described below in conjunction with the accompanying drawings:

[0039] The entire system platform is divided into three layers:

[0040] (1) The load balancing layer consists of two RADWARE WSD hardware multi-layer load balancing devices to form the active and standby redundant working modes to realize the connection assignment of client requests and effectively share the system pressure.

[0041] (2) The complaint application layer is composed of the foreground application layer and the background application layer WEB application server group. According to different functional modules of the software, it is divided into foreground application group, management report group, background application group and agent application group. The front-end application group loads the "WMS_FED" application service module to realize the front-end display of the WEB framework, and the management report group loads the "RPT, SSO_ADM"...

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Abstract

An electronic complaint treatment system and a method in the communication field mainly includes load equilibrium layer, complaint application special layer, and data storage layer. At the application layer, the complaint system is divided into the foreground application layer, background application layer, and back-end data layer. The invention is characterized in the adoption of Workflow Core system software module, which is independent of the whole system. The invention has the advantages of the provision of a graphic flow tailoring tool and a workflow treatment function. Most of logics are completed through workflow, which is under real-time monitoring. With the function of secondary flow management, the system realizes the separation of internal business flows of different departments.

Description

technical field [0001] The invention relates to an electronic complaint handling system, in particular to an electronic complaint handling system and method in the communication field. technical background [0002] The complaint system of the traditional communication system has a single function, and the complaint systems between different departments are relatively independent. The logic design of the complaint system is scattered for different businesses, and the interface display styles are different. The concept of process processing is not introduced, and most of them use C / S Layer architecture design. On the other hand, the traditional complaint system has a limited load-carrying capacity when faced with large-scale promotion and use of more than 1,000 people and a high acceptance volume, making it difficult to achieve customer satisfaction and meet the needs of large and medium-sized enterprises to integrate and share existing resources The needs of integrated manag...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q50/00G06Q10/06G06Q50/30
Inventor 刘晓琴
Owner CHINA MOBILE GROUP SHAIHAI
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