Taxi call center system and implementation method thereof

Abstract

The invention provides a taxi call center system and an implementation method thereof. The system comprises a client communication terminal, a taxi driver communication terminal and an intelligent network platform, wherein the client communication terminal is used for allowing a client expecting to use a taxi service to dial an access number to provide the coordinate information of the prior position and telephone number information to the intelligent network platform; the taxi driver communication terminal is used for allowing an idle taxi driver to provide the coordinate information of the prior position and telephone number information to the intelligent network platform by dialing the access number; and the intelligent network platform is used for recording the coordinate information of the prior position and the telephone number information respectively which are provided by the client communication terminal and the taxi driver communication terminal, and performing matching, wherein if the intelligent network platform finds a matched record, the intelligent network platform puts through the call, and otherwise, the intelligent network platform continues to find out the matched record. The taxi call center system and the implementation method thereof can effectively improve the convenience and the practicability of calling a taxi and reduce the construction and operation cost of a taxi call center.

Description

technical field [0001] The invention relates to the field of computer communication, in particular to a taxi call center system and its realization method. Background technique [0002] There are many ways to provide customers with the service of calling taxis by telephone, such as CN02812148 "Method for Using Communication Network to Provide Automatic Connection for Taxi" and CN011119405 "Satellite Positioning Intelligent Taxi Dispatch System" and other invention patents, Its characteristic is that the system is complex and requires the support of vehicle-mounted terminals. It requires a large initial investment and high operating costs. Only a few large cities in China have been built and put into operation. [0003] Patent No. CN200610017039 "Method and System for Calling a Nearby Taxi by Phone" also proposes a taxi calling system without a vehicle-mounted terminal. The signage is hung at the obvious place in each coded area in the urban area, and customers and taxis are...

AI Technical Summary

Problems solved by technology

However, this system has the following defects: first, hanging regional coded signs in many places in the urban area requires a lot of investment and affects the city appearance; second, requiring customers and taxis to find the coded signs in their own area will delay a lot of time , very inconvenient; third, when the taxi and the customer are on the edge of two adjacent areas, even if the distance is very close, they cannot be matched successfully; fourth, even if the taxi and the customer are in the same area, the customer cannot be guaranteed shortest distance from taxi driver

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