System and method for self-service downloading of information through an ivr system

Abstract

The invention discloses a method and a system for realizing self-help information downloading by an interactive voice response (IVR) system. The method comprises that: an information generation and management platform acquire rights over the loading of a user self-help downloading submenu in the IVR system; a website of the information generation and management platform grants rights over the edition and generation of an information product to a client of an IVR hotline; the client of the IVR hotline uploads materials by the information generation and management platform, and generates the information product; the client of the IVR hotline generates an IVR self-help downloading submenu by the information generation and management platform, and generates an IVR self-help downloading submenu file; the information generation and management platform transmits the IVR self-help downloading submenu to the IVR system; and the IVR system reads the IVR self-help downloading submenu file, and generates an IVR voice menu. By the method and the system for realizing the self-help information downloading by the IVR system, an IVR service is combined with service modes such as short / multimedia messages actively transmitted by the system, streaming media and the like for technical reconstruction, so the interactivity of the IVR service and the information service flexibility of enterprise short / multimedia message and streaming media services are effectively fused, the popularization needs of the enterprise multimedia message and streaming media services are satisfied, and the enterprise short / multimedia message and streaming media service modes are more targeted to satisfy the individual needs of users.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a system and method for self-service information download by using an IVR (Interactive Voice Response) system. Background technique [0002] With the development of services such as mobile newspapers and mobile streaming media, ordinary users have gradually recognized the concept of Internet mobile phones, that is, mobile phones will become a new type of information acquisition and media platform. The current mobile phone newsletter model is mainly for users to actively pay and subscribe, and the mobile operator will regularly push the content of the mobile phone newsletter provided by the content provider (CP, Content Provider) and service provider (SP, Service Provider) to the mobile phone of the user who has a subscription relationship , but this application mode has limitations. Mainly reflected in: First, the content of information is limited. In order to mee...

AI Technical Summary

Problems solved by technology

It is mainly reflected in: First, the content of information is limited. In order to meet the needs of the public, the content of information is mainly the integration of various news information such as traditional newspapers and newspapers, or general content such as greeting cards and entertainment regularly edited by CP. It is impossible to meet the user's individualized and more targeted specific information needs through technical means; secondly, the subscription payment method has limitations. Currently, such services adopt one-time payment methods such as annual payment, semi-annual payment or monthly payment. Users cannot order by order, and technical means cannot satisfy the user's initiative to initiate information acquisition and order by order at any time, and the charging method is not flexible, and cannot meet the needs of differentiated billing according to different levels of users

[0003] In addition, for telecom value-added IVR services, such as 4008 calls, service requests to the IVR hotline are generally initiated by ordinary users; currently, the implementation of IVR systems in the telecom value-added service field mainly includes functions such as interactive voice, customer service consultation, and self-service color ring customization. The entire IVR interaction process is terminated with on-hook, users may often encounter situations where the phone line is busy or the operator cannot be reached during non-working hours, and some urgent information consultation needs cannot be met

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