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A micro-call method and system based on WeChat platform

A WeChat platform and WeChat public platform technology, applied in the field of communication electronics, can solve the problems of signal connection interruption, low customer conversion rate, inconvenient typing on mobile phones, etc., and achieve the effect of flexible authority control and simplified management process

Active Publication Date: 2017-06-06
深圳大智软件技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] With the advancement of technology, Tencent launched a WeChat software in 2011 that can quickly send texts, photos and support multi-person voice intercom. , mobile instant messaging and other functions, so WeChat is a symbol of this era, marking the arrival of the fingertip era. According to statistics, among the 7 billion people in the world, 4 billion people have mobile phones, and mobile devices have become the most common online platform, 91%. 74% of mobile phone users use their smartphones to shop, and the current WeChat usage is 600 million, so many users think of using WeChat for marketing, but the customer conversion rate of WeChat marketing is low, the main reason is : It is inconvenient to type on a mobile phone, the customer service reply is not timely, the signal connection is interrupted, etc.
[0003] China's invention patent provides a WeChat-based invention patent for a system that binds a user's mobile phone to a Mandarin phone. The ordinary phone is bound to combine WeChat with the voice gateway device to establish a connection between the user's mobile phone and the user's desktop phone. Through WeChat, the user can operate the desktop phone on the mobile phone to dial, and when the desktop phone has an incoming call, The user can be reminded on the mobile phone, but the binding system needs to enter the called number in the WeChat NexUC public service account or install the WeChat plug-in to realize the click-to-dial of the address book. This is only a one-way connection, that is, the user's mobile phone One-way control tethered to the user's regular phone

Method used

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  • A micro-call method and system based on WeChat platform
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  • A micro-call method and system based on WeChat platform

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Embodiment Construction

[0059] In the WeChat platform-based micro-call method and system provided by the embodiment of the present invention, the real number can be displayed on the user end to communicate in real time through the WeChat platform, which improves the value-added conversion rate of WeChat marketing, and one background can manage PC, mobile and WeChat at the same time , flexible authority control, the calling number can be changed at any time, the called number is automatically saved and the call is automatically recorded, there is an agent waiting function, call transfer function, blacklist anti-harassment and email reminder, multiple official account messages unified reminder, improve service efficiency.

[0060] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodime...

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Abstract

The invention belongs to the field of communication electronic technologies, and particularly discloses a WeChat call method and system based on a WeChat platform. The method comprises the steps that a user logs into a WeChat call management website to be registered as a member; the user logs into the WeChat call management website through the registered account to enter a user interface and selects phone binding and WeChat binding, a called number reaches a NexUC server through user WeChat via the WeChat public platform, the NexUC server sends the called number to voice gateway equipment, and the voice gateway equipment initiates a call to the called number. The system comprises a user computer or mobile phone, a mobile phone or ordinary phone, the WeChat public platform and a WeChat call management server side. According to the WeChat call method and system, instant communication can be achieved through the WeChat platform when an authentic number is displayed on a user side, the appreciation conversion rate of WeChat marketing is increased, and service efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of communication electronics, in particular to a micro-call method and system based on a WeChat platform. Background technique [0002] With the advancement of technology, Tencent launched a WeChat software in 2011 that can quickly send texts, photos and support multi-person voice intercom. , mobile instant messaging and other functions, so WeChat is a symbol of this era, marking the arrival of the fingertip era. According to statistics, among the 7 billion people in the world, 4 billion people have mobile phones, and mobile devices have become the most common online platform, 91%. 74% of mobile phone users use their smartphones to shop, and the current WeChat usage is 600 million, so many users think of using WeChat for marketing, but the customer conversion rate of WeChat marketing is low, the main reason is : It is inconvenient to type on a mobile phone, the customer service does not reply in tim...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04L12/58
CPCH04L51/04H04L65/1069
Inventor 应兴平齐树丹唐伟伟应良超陈治军
Owner 深圳大智软件技术有限公司
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