Method for centralized management of electronic records of power supply enterprise

Abstract

The invention discloses a method for the centralized management of electronic records of a power supply enterprise, and belongs to the field of digital data processing. The method comprises the steps: respectively arranging at least one group of customer data input terminals at all sales network points of each power supply enterprise, and respectively arranging at least one branch electronic record management server at each power supply enterprise, wherein each group of customer data input terminals consists of a microphone terminal, a printer, a scanner, a shooting instrument, an electronic signature board, and PAD mobile equipment; arranging at least one general electronic record management server at a power corporate headquarter; and forming a distributed-centralized type power enterprise electronic record system through a plurality of user data input terminals, at least one branch electronic record management server and one general electronic record management server. Through the centralized management of electronic record data of all electricity user marketing businesses in a power enterprise area under administration, the method facilitates the promotion of customer record management and marketing business flow optimization of the power enterprise. The method can be widely used for the storage, management or development and use of record data of marketing business.

Description

technical field [0001] The invention belongs to the field of electrical digital data processing, and in particular relates to a method for centralized management of electronic archives of electricity customers of power supply enterprises. Background technique [0002] With the deepening of electricity marketization, the competition of electric power enterprises is becoming increasingly fierce, and providing customers with high-quality services has become an important means for electric power enterprises to compete for the market. [0003] As the basis for power supply companies to carry out marketing business, customer file management is the original voucher and basis for various business transactions between power supply companies and power customers, and is an important channel to provide customers with high-quality services. [0004] In order to improve the quality of marketing services and improve the management level of marketing, it is an inevitable trend in the develo...

AI Technical Summary

Problems solved by technology

[0006] 1) Insufficient understanding of the importance of electronic archives management:

[0007] Enterprises often pay more attention to speeding up the construction of electric power projects, while ignoring the construction of archives. Some people think that archives work will not play a substantial role in the development of enterprises, and they do not pay enough attention to archives management and archives resources.

The importance of networked and electronic archives management is not fully realized, and the closed and conservative archives management concept has not been adjusted and adapted to the needs of the information society in time, which has affected the construction of electronic archives management to a certain extent.

[0008] 2) Lack of standardized processes and unified standards:

Marketing archives involve many departments, many process links, many business classifications, and a large amount of information. There is no unified standard for the preservation value and period of a large number of original materials, which may result in incomplete collection of truly valuable data and a large amount of worthless data. Storage occupies the originally limited warehouse space resources

Especially after the construction of the "big marketing" system is completed, there is no standard for how to collect and archive the archives previously stored in departments such as customer service, electricity bill accounting, high-voltage inspection, and low-voltage audit. data loss

There is no consistency in the archiving methods of the archives, and there are still phenomena such as large randomness, unreasonable sorting methods, and inconvenient search, especially when the personnel change, the collection and sorting of the archives is seriously out of touch, and the flow of the archives is unclear, etc. question

[0010] 3) There are security risks in electronic file management:

[0011] Electronic files are all generated by digital equipment, and if a problem occurs during the processing of an operation link, it is easy to cause uncertainty in all files

However, the easiness of disappearance, duplication and modification of electronic archive data and the vulnerability of the network pose a great threat to the security and confidentiality of electronic archives.

In addition, archives management staff lack interdisciplinary talents who understand computer technology, network technology, and archives business, and cannot well adapt to the needs of electronic and informatized archives management. prone to unnecessary losses

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