Artificial intelligence-based information processing method and apparatus

Abstract

The invention provides an artificial intelligence-based information processing method and apparatus. The method comprises the steps of identifying natural language information input by a user to obtain corresponding text information; analyzing an operation instruction corresponding to the text information according to a preset information library set; updating a current state according to a current state of the user and the operation instruction; and generating natural language feedback information according to the operation instruction and the updated current state. According to the technical scheme, the natural language information input by the user can be processed in a self-help service, and the natural language feedback information is further generated, so that process interaction can be performed according to the natural language; and the problem that the process interaction is performed only by adopting a solidification instruction in the prior art can be avoided, so that information interaction modes are enriched, the flexibility of information interaction is improved, and the error rate of the information interaction can be reduced.

Description

[0001] 【Technical field】 [0002] The present invention relates to the technical field of natural language processing, in particular to an information processing method and device based on artificial intelligence. [0003] 【Background technique】 [0004] Artificial Intelligence (Artificial Intelligence), the English abbreviation is AI. It is a new technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. Artificial intelligence is a branch of computer science that attempts to understand the essence of intelligence and produce a new intelligent machine that can respond in a manner similar to human intelligence. Research in this field includes robotics, language recognition, image recognition, natural language processing and expert systems, etc. [0005] With the development of electronic technology, various smart electronic devices have emerged. Users can realize various self-...

AI Technical Summary

Problems solved by technology

For example, a self-service ordering device, its user interface prompts the user to choose "No. 1 package", "No. 2 package" or "No. 3 package". One of the packages is to send instructions corresponding to the package to the self-service electronic device, so that the self-service electronic device can recognize the type of package selected by the user, and then require the user to also choose to place an order and submit it according to the pre-set process , once the user does not place an order or submit according to the preset process, for example, after the user chooses a package, but then wants to modify the package and choose to view another package, it will lead to ordering errors, and the user needs frequent trial and error to find the correct one. ordering process

[0007] Therefore, in the self-service electronic equipment in the prior art, only fixed instructions can be used for process interaction, resulting in a rigid way of information interaction

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