Event processing method and device

An event and event list technology, applied in the computer field, can solve the problems of long learning cycle, high personnel mobility, and low processing efficiency, and achieve the effect of reducing operating costs and improving processing efficiency

Active Publication Date: 2019-06-04
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In the process of realizing the present invention, the inventors found that there are at least the following problems in the prior art: First, due to the high mobility of personnel and the long learning period, the cost of training event administrators is getting higher and higher, which directly affects the The stability of the system that the role is responsible for; second, the existing technology handles operational events manually, which has low processing efficiency and requires high experience of operating personnel

Method used

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Embodiment Construction

[0036] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0037] It should be noted that, in the case of no conflict, the embodiments of the present invention and the features in the embodiments can be combined with each other.

[0038] figure 1 is a schematic diagram of the main flow of the method for handling events according to an embodiment of the present invention. Such as figure 1 As shown, the method for processing even...

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Abstract

The invention discloses an event processing method and device, and relates to the technical field of computers. The method comprises the following steps: extracting keywords of an event from a received event list; Constructing a feature vector according to the keyword of the event; Inputting the feature vector into a classifier to identify an event type to which the event list belongs; And querying a known event library according to the identified event category to obtain a solution of the event list. Through the above steps, the solution of the event list can be quickly and accurately decided, the processing efficiency of the operation event is improved, the operation cost is reduced, and the efficient and quick construction of the flow-oriented IT service is facilitated.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method and device for processing events. Background technique [0002] At present, the construction of an operation platform based on the ITIL (IT infrastructure library) process is to set roles for ITIL process nodes, assign the roles to designated people, and then manually complete event management, problem management, change management, configuration management and Release management and more. [0003] In the process of realizing the present invention, the inventors found that there are at least the following problems in the prior art: First, due to the high mobility of personnel and the long learning period, the cost of training event administrators is getting higher and higher, which directly affects the The stability of the system that the role is responsible for; second, the existing technology handles operational events manually, which has low processing effi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/62
Inventor 张南陈洪涛许鹏
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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