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User identity auxiliary identification method, device and equipment and readable storage medium

A technology of user identity and identification method, which is applied in the field of user identity auxiliary identification method, equipment, readable storage medium, and device, and can solve problems such as user identification errors

Pending Publication Date: 2019-08-23
WEBANK (CHINA)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a user identity auxiliary identification method, device, equipment and readable storage medium, aiming to solve the problem of wrong user identity identification caused by telephone customer service only asking the caller related questions to identify the user identity

Method used

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  • User identity auxiliary identification method, device and equipment and readable storage medium
  • User identity auxiliary identification method, device and equipment and readable storage medium
  • User identity auxiliary identification method, device and equipment and readable storage medium

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Embodiment Construction

[0063] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0064] Such as figure 1 as shown, figure 1 It is a schematic structural diagram of the hardware operating environment involved in the solution of the embodiment of the present invention.

[0065] It should be noted, figure 1 That is, it is a schematic structural diagram of a hardware operating environment of a device for assisting in identifying a user's identity. In the embodiment of the present invention, the user identity auxiliary identification device may be a terminal device such as a PC or a portable computer.

[0066] Such as figure 1 As shown, the user identity auxiliary identification device may include: a processor 1001 , such as a CPU, a network interface 1004 , a user interface 1003 , a memory 1005 , and a communication bus 1002 . Wherein, the communication bus 1002 is used to realize connection and ...

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Abstract

The invention relates to the field of financial technology, and discloses a user identity auxiliary identification method, device and equipment and a readable storage medium, and the method comprisesthe steps: obtaining the user identification and voiceprint feature information of a user when receiving an incoming call of the user; detecting whether a user account corresponding to the user identifier comprises preset voiceprint registration information or not; if the user account comprises the voiceprint registration information, comparing the voiceprint feature information with the voiceprint registration information to obtain a comparison result; and according to the comparison result, generating identity auxiliary identification information for the user. According to the invention, theaccuracy of the telephone customer service for identifying the identity of the incoming call user when the user handles the financial business through the customer service system is improved.

Description

technical field [0001] The present invention relates to the technical field of financial technology (Fintech), in particular to a user identity auxiliary identification method, device, equipment and readable storage medium. Background technique [0002] With the increasing application of computer technology in the financial field, the traditional financial industry is gradually transforming into Fintech; in Fintech, more and more users choose to handle financial business through the customer service system; After a call, the telephone customer service usually confirms whether the other party is the user by asking relevant questions, such as the user's name, ID number, bank card number, mobile phone number, etc. The problem is that if the user's personal information has been leaked, the customer service can only Identifying the user's identity based on the answer to the question answered by the other party of the call is likely to cause a wrong judgment of the user's identity...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22H04L9/32G10L17/00
CPCH04M3/2281H04L9/3231G10L17/00
Inventor 刘沛峰卢道和陈朝亮陈晔谢雪彦陈丽黄志华
Owner WEBANK (CHINA)
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