A way to optimize telemarketing job performance with a smartwatch

Abstract

The invention discloses a method for optimizing telesales work performance by using smart watches, which is characterized by selecting a batch of sample telemarketers, through the near real-time detection data of the heartbeat and ambient volume of the smart watches worn by them, and combining with telesales staff At the same time, the historical work data is summarized in the sales system, and the associated classification analysis is carried out to establish a data classification model. According to the relevant data collected by the smart watch in a certain period of time, input the data classification model to obtain the corresponding work performance classification, and then push different types and quantities of customer leads to be contacted according to the performance classification, so that they can be contacted according to the current situation. Work performance and appropriate strategy scheduling, the sales system automatically matches the appropriate sales workload and work objects, so as to achieve the effect of improving sales performance.

Description

technical field [0001] The invention relates to the field of combining smart wearable devices and telemarketing systems, in particular to a method for optimizing telemarketing work performance by using a smart watch. Background technique [0002] The core profit of a sales company comes from the performance of its sales team. Because the sales team has a large number of personnel, high liquidity and high management costs, its performance improvement method can generally only use monthly or quarterly performance appraisal to conduct performance appraisal on its actual sales orders and motivate them. [0003] Due to the poor timeliness, traditional methods cannot monitor and promote the work performance of sales in real time during the sales process. For the company's precious pending marketing customer leads distribution, it can only use some pre-agreed rules, which cannot be dynamically modified in real time, so that the lead resources cannot be reasonably utilized to the g...

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Problems solved by technology

[0004] Patent CN202010155127- Physiological data characteristic value acquisition method, classifier establishment method, classification method, classifier and classification system, including extracting physiological data, training classifier and classifying physiological data, but its application scenario is digestive tract data collection, in which The selection and processing of physiological data and the use of classifiers are highly pertinent and limited, and cannot be directly or indirectly applied to the telemarketing scenario of this case

[0005] Patent CN201910375153 - A fatigue evaluation system and evaluation method based on dual-mode bioelectrical signals and physiological data, including monitoring and collecting physiological information, using the analysis of physiological data to intervene in work, but the specific monitoring of physiological information There are too many contents, and the relationship with the work scene is very complicated, with strong pertinence and limitations, and cannot be directly transferred to the telemarketing scene of this case, and there is no obvious enlightenment, so it cannot be directly or indirectly applied to the telemarketing work middle

[0006] Patent CN201911222034-Workload evaluation method weakly coupled with the job task scene, including the collection of physiological data, the workload index is given through the index evaluation rules, and the distribution of work content can be optimized according to it, but the evaluation method is carried out through the stimulus sequence It will inevitably cause interference and impact on normal work, and the timeliness is poor, and the setting of the stimulus sequence is too complicated and difficult to implement. After the workload is measured, no specific follow-up countermeasures are given, and it cannot be applied to the actual work scene of this case.

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