Sales management method and system based on voice recognition

A speech recognition and sales management technology, applied in speech recognition, speech analysis, marketing, etc., can solve problems such as the influence of subjective factors

Pending Publication Date: 2021-04-09
SHANGHAI MININGLAMP ARTIFICIAL INTELLIGENCE GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present application provides a sales management method based on

Method used

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  • Sales management method and system based on voice recognition
  • Sales management method and system based on voice recognition
  • Sales management method and system based on voice recognition

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0060] refer to Figure 1 to Figure 4 As shown, this example discloses a specific implementation of a speech recognition-based sales management method (hereinafter referred to as "method").

[0061] Specifically refer to figure 1 and figure 2 As shown, the method disclosed in this embodiment mainly includes the following steps:

[0062] Step S1, collecting voice information.

[0063] Specifically, in some of the embodiments, the voice information from the voice device is firstly received.

[0064] Then step S2 is executed, performing voice recognition on the voice information, and transcribing it into text information.

[0065] Specifically, in some of these embodiments, voice recognition is performed after voice information is received by the voice device, and the received voice information is transcribed into text information using ASR (Automatic Speech Recognition, automatic speech recognition technology) .

[0066] Specifically, the voice information is translated i...

Embodiment 2

[0087] In combination with the voice recognition-based sales management method disclosed in Embodiment 1, this embodiment discloses a specific implementation example of a voice recognition-based sales management system (hereinafter referred to as "system").

[0088] The system includes a mobile terminal and a server terminal, refer to Figure 5 as shown,

[0089] The mobile terminal is equipped with:

[0090] Voice collection module 10, collects voice information;

[0091] The first data transmission module 20 transmits the voice information to the server in real time.

[0092] Specifically, the mobile terminal will be bound with the employee ID of the store in advance, and worn on the matching employee, and the first data transmission module 20 will send voice information and employee ID information to the server.

[0093] The server is equipped with:

[0094] Speech recognition module 30, carry out speech recognition to described speech information, and transcribe into t...

Embodiment 3

[0108] combine Figure 6 As shown, this embodiment discloses a specific implementation manner of a computer device. The computer device may comprise a processor 81 and a memory 82 storing computer program instructions.

[0109] Specifically, the processor 81 may include a central processing unit (CPU), or an Application Specific Integrated Circuit (ASIC for short), or may be configured to implement one or more integrated circuits in the embodiments of the present application.

[0110] Among them, the memory 82 may include mass storage for data or instructions. For example without limitation, the memory 82 may include a hard disk drive (Hard Disk Drive, referred to as HDD), a floppy disk drive, a solid state drive (SolidState Drive, referred to as SSD), flash memory, optical disk, magneto-optical disk, magnetic tape or universal serial bus (Universal Serial Bus, referred to as USB) drive or a combination of two or more of the above. Storage 82 may comprise removable or non-rem...

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PUM

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Abstract

The invention discloses a sales management method and a system based on voice recognition. The method comprises the following steps: collecting voice information; performing voice recognition on the voice information, and transferring the voice information into text information; performing word segmentation on the text information, and extracting product name related keywords; adjusting a recommended product list according to the product name related keywords; and updating a database case according to the related keywords of the product name. Through the method, market demands can be known more accurately, the product recommendation key list is adjusted, the sales achievement rate is improved, the latest excellent recommendation cases are updated regularly, and the sales business level of employees is effectively improved.

Description

technical field [0001] The invention relates to the technical field of speech recognition. More specifically, the present invention relates to a sales management method and system based on speech recognition. Background technique [0002] With the development of the Internet, the channels for people to obtain information are no longer limited to traditional channels, and new sales channels for enterprises are being established step by step. Network sales, telephone sales, on-site sales and other sales methods coexist, and sales are very important to the development of enterprises. Marketing is the key to business activities nowadays, and the first task of most business managers is to formulate and implement marketing strategies. The status and role of marketing in modern enterprises is reflected through overall marketing, that is, all the work of the enterprise is carried out around marketing to meet the needs of customers and the value of the enterprise. At the same time...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06Q30/02G06F16/36G06F16/33G10L15/26
CPCG06Q30/0631G06Q30/0201G06Q30/0202G06F16/367G06F16/3344
Inventor 李易珊梁志婷王岩
Owner SHANGHAI MININGLAMP ARTIFICIAL INTELLIGENCE GRP CO LTD
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