Menu type client data acquiring system and method based on SIN/UIM card

Abstract

This invention relates to a system for customer data collection and excavation based on SIM / UIM card and a method. The system includes a background server responsible for the management, sending of the data in the way of data short message, receiving and excavation of data, a web server, a system providing an operation interface based on a browser to access the customer data background, a database storing all data related to the collection of customer data and terminal customer ends composed of cell phones and intelligent cards.

Description

technical field [0001] The present invention generally relates to a smart card, and in particular to a system and a method for directly displaying menu type customer data collection and data mining for SIM card users in GSM networks and UIM card users in CDMA networks. Background technique [0002] With the development of communication technology, especially the rapid development of mobile communication technology, the number of users who use SIM cards under the GSM network or users who use UIM cards under the CDMA network has far exceeded that of fixed telephone users. How to better communicate with users so as to understand the needs of users is a content that operators are extremely concerned about. [0003] In the traditional mode, operators need to understand user feedback, that is, collect customer feedback data from the user end, which can be done by hiring a professional intermediary company or setting up a special webpage on the website for users to answer questionn...

AI Technical Summary

Problems solved by technology

[0004] First of all, the operator pays too much cost

Especially for the first method, although the operator can obtain first-hand information, it needs to pay a lot of money; at the same time, every time customer data is collected, an intermediary company needs to be hired again

[0005] Second, all of these data collection methods are not friendly enough for end users

At present, the most common methods of data collection are access by telephone, sending customer feedback forms, providing web pages for network collection, etc. No matter which method is used, it takes a lot of time for users and is inconvenient for users to operate

Especially when surveying through customer feedback forms, users are often required to send the feedback form back. In this way, users often choose not to participate

[0006] In addition, no matter the data obtained from intermediary companies or the data collected from webpages, they are all relatively primitive data, lacking effective means of sorting

It is difficult for operators to obtain useful information from these unprocessed data

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