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Mobile user perception quantification method

A technology of moving users and quantifying methods, applied in electrical components, wireless communication, etc., can solve the problems of not being able to intuitively reflect the usage and feelings, not being able to face specific users, etc., to achieve the effect of saving cost investment and good usage habits

Inactive Publication Date: 2014-12-03
北京维泽瑞科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this solution, fixed network elements are used as the object of analysis and optimization, which is based on statistical analysis on the network side, reflecting the overall operation of the network. However, it cannot be oriented to specific users, and cannot intuitively reflect the call status of a specific user. Actual network usage and feelings

Method used

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Experimental program
Comparison scheme
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Embodiment 1

[0035] This embodiment provides a method for quantifying the perception of mobile users, which includes the following steps:

[0036] S11. Based on user perception, obtain perception factors and their weight parameters related to the operating quality of the mobile network and / or the service performance provided by the mobile network from a representative mobile user group.

[0037] details as follows:

[0038] S111. Obtain the original data and the attention degree of the original data from a representative mobile user group, and the weight parameter corresponding to the original data can be calculated through the above attention degree.

[0039] The so-called “representative mobile user group” refers to the “sample group” that is divided into different groups of mobile users according to certain principles, and after “sampling” each user group, we believe that it can represent the feelings of group users. The user groups represented by "representative mobile user groups" can be divi...

Embodiment 2

[0070] Propose a mobile user perception evaluation method, including:

[0071] S21: Obtain the original data and the degree of attention of the original data from a representative mobile user group, and the weight parameter corresponding to the original data can be calculated through the aforementioned degree of attention.

[0072] The so-called “representative mobile user group” refers to the “sample group” that is divided into different groups of mobile users according to certain principles, and after “sampling” each user group, we believe that it can represent the feelings of group users. The user groups represented by "representative mobile user groups" can be divided according to "regions", such as the various provinces and cities covered by mobile operators' networks. Generally, due to differences in economic development and network construction in different regions, As a result, the attention needs of mobile user groups are also different. The division of "representative mo...

Embodiment 3

[0102] A method for improving the perception of mobile users is proposed, which includes the following steps:

[0103] S31. Obtain the user's complaint and save the MSISDN and / or IMSI of the user.

[0104] The user’s complaint data will arrive at the mobile operator’s customer service platform, and the required complaint data can be obtained through the mobile operator’s customer service platform. Through the complaint data and the user’s signaling data collected by the MUEIS collection system, through advanced positioning technology And the signaling analysis system to locate the cause of the user's problem and the location of the problem.

[0105] S32. Acquire signaling data of the user according to the MSISDN and / or IMSI.

[0106] The problems mentioned in the user's complaint data are non-real-time. The MUEIS platform can trace the historical user signaling data according to the user's MSISDN and / or IMSI, and reflect the user's feelings most truly.

[0107] S33. Analyze the signali...

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Abstract

The invention discloses a mobile user perception quantification method, which comprises the steps as follows: perception factors and weighing parameters thereof are obtained from representative mobile user crowd; the perception factors are weighed according to the weighing parameters; a perception assessment mathematical model of the mobile user is built; and a perception factor quantification formula is generated. The invention also discloses a mobile user perception improving method, which comprises the steps as follows: complaints of the user are obtained; the MSISDN (mobile station ISDN number) and / or IMSI (international mobile subscriber identity) of the user is stored; the signaling data of the user is obtained according to the MSISDN and / or IMSI; the signaling data is analyzed; the complaints are located to generate a solution for the complaints; and then the complaints are solved. The invention can realize the quantization of the user perception on network running quality.

Description

Technical field [0001] The invention relates to a mobile communication network, in particular to a method for quantifying the perception of mobile users. Background technique [0002] my country’s mobile communication has gone from the first-generation analog communication system to the widely-used second-generation digital mobile communication system and then to the third-generation mobile communication system, forming GSM+TD-SCDMA; GSM+WCDMA; CDMA2000-ECDO. The three forms of 2 and 3G combined network operation modes correspond to the three major mobile network operators of China Mobile, China Unicom and China Telecom. [0003] After years of network operations, major mobile operators have their own experience and ideas for the operation, maintenance and performance optimization of mobile networks. Operators’ focus on the quality of their own network operations has gradually changed from the operating performance and operating indicators of the network equipment itself. It shifts...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W24/02H04W24/08
Inventor 陈雷曹巍米凯
Owner 北京维泽瑞科技有限公司
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