Fault diagnosis method and device

A fault diagnosis and log technology, applied in the field of information processing, can solve problems such as business fault discovery and diagnosis delay, achieve the effect of reducing hardware and operation investment, improving efficiency, and reducing user complaints

Active Publication Date: 2019-11-08
中国移动通信集团内蒙古有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] In view of this, the embodiment of the present invention expects to provide a fault diagnosis method and device, at least to solve the problem of long time delay in service fault discovery and diagnosis in the prior art

Method used

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  • Fault diagnosis method and device

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0157] Step 1: Collect logs of system platforms, databases, middleware, and applications through the log collection platform. in, Figure 5 The collected logs include system logs, application logs, database / middleware logs and other logs formed by business systems; Figure 5 The system logs described in are equivalent to the platform logs described in the above embodiments.

[0158] Step 2: Log classification, that is, classify the collected logs, such as database type, middleware type, operating system type and application program type logs, and standardize the classified logs.

[0159] Step 3: log normalization processing, that is, analyze the keywords after the normalization processing by type, and enter the risk processing process if abnormal keywords are found.

[0160] Step 4: processing such as log analysis, log comparison, and log investigation; the log investigation includes the investigation of abnormal keywords, and the log comparison can be comparing the standard...

example 2

[0164] Figure 7 It is a flow chart of the fault diagnosis method for the application system in the business system, which may specifically include:

[0165] Step 1: Logs are formed while the application system is running.

[0166] Step 2: After obtaining the logs, the fault diagnosis device performs classification and normalization processing to form a standardized log.

[0167] Step 3: Compare the specification log with the template log to obtain difference information.

[0168] Step 4: Match the pre-configured abnormal keywords to realize text comparison and recognition;

[0169] Step 5: After text comparison and identification find no abnormalities, perform semantic analysis of abnormalities, and perform risk output based on the analysis results.

[0170] exist Figure 7 There are also abnormal keyword configuration and standard rule configuration steps shown in , and these steps may include receiving user input or configuration information input by peripherals. The s...

example 3

[0172] Figure 8 A detailed example of the fault diagnosis method based on any of the above-mentioned embodiments:

[0173] The methods include:

[0174] Step S1: collecting logs;

[0175] Step S2: log classification;

[0176] Step S3: log normalization processing;

[0177] Step S4: Determine whether there is an abnormal keyword, if yes, go to step S11, if not, go to step S5;

[0178] Step S5: Perform fuzzy comparison between the normalized log and the template log;

[0179] Step S7: performing semantic fuzzy recognition;

[0180] Step S8: Determine whether there is abnormal semantics, if yes, go to step S11, if not, go to step S9:

[0181] Step S9: when it is determined that there is no exception, obtain the difference file information;

[0182] Step S10: judging whether to update the innovation template log;

[0183] Step S11: business failure processing flow; that is, corresponding to the risk processing flow in the above-mentioned embodiment.

[0184] In the actua...

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Abstract

The invention discloses a fault diagnosis method and device. The method comprises the following steps of: obtaining a log of a service system; performing normalized processing of the log so as to form a format normalized log; searching an abnormal keyword in the normalized log; and entering a first risk treatment process when the abnormal keyword is retrieved in the normalized log.

Description

technical field [0001] The invention relates to information processing technology in the field of information processing, in particular to a fault diagnosis method and device. Background technique [0002] The business system is also called the business processing system, which is used to provide users with business services, such as China Mobile's communication business processing system. At present, with the development of electronic information and communication technology, the business system is also developing rapidly, the scale of the network is expanding rapidly, and the number of hosts, network equipment, and application software is increasing. [0003] With the enrichment of services provided by the system, the business system is becoming more and more complex and the upgrade cycle is getting shorter and shorter, which leads to business failures from time to time, which in turn causes a series of problems such as business interruption, poor user perception and subst...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
Inventor 马险峰庞哲翀乔栋屈立学孟利青王升元郄威
Owner 中国移动通信集团内蒙古有限公司
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