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Work ticket storm control method, device and system

A control method and technology of a control device, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as affecting the efficiency of fault handling, low intelligence, and poor timeliness.

Active Publication Date: 2017-07-07
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to provide a work order storm control method, device and system to solve the problems of poor timeliness, poor operability and low intelligence in the existing work order storm control methods, which affect the efficiency of fault handling

Method used

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  • Work ticket storm control method, device and system
  • Work ticket storm control method, device and system
  • Work ticket storm control method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0076] Such as figure 1 As shown, the work order storm control method in Embodiment 1 of the present invention includes:

[0077] Step 11, matching the acquired alarm with the dispatch ID to obtain the first alarm that needs to be dispatched;

[0078] Step 12, in the preset dimension, according to the preset detection time interval, count the dispatch amount of the first alarm to be generated within the preset detection time period, and obtain a statistical result;

[0079] Step 13, judging whether there is a work order storm according to the statistical results;

[0080] Step 14, if there is a work order storm, then generate a processing order to change the flow of the work order sent to the first processing personnel to the second processing personnel;

[0081] It should be noted that the first processing personnel are first-line fault processing personnel, and the second processing personnel are pre-processing personnel.

[0082] What needs to be said is that when perfor...

Embodiment 2

[0112] Such as image 3 As shown, the work order storm control method in Embodiment 2 of the present invention includes:

[0113] Step 31, matching the acquired alarm with the dispatch ID to obtain the first alarm that needs to be dispatched;

[0114] Step 32, in the preset dimension, according to the preset detection time interval, make statistics on the dispatch amount of the first alarm to be generated within the preset detection time period, and obtain a statistical result;

[0115] Step 33, judging whether there is a work order storm according to the statistical results;

[0116] Step 34, if there is a work order storm, then generate a processing order to change the flow of the work order sent to the first processing personnel to the second processing personnel;

[0117] Step 35, if there is a work order storm, generate a work order storm alarm.

[0118] It should be noted that if it is detected that a work order storm is about to occur, the network management personne...

Embodiment 3

[0126] Such as Figure 5 As shown, Embodiment 3 of the present invention provides a work order storm control device, including:

[0127] Dispatch alarm acquisition module 51, configured to match the acquired alarm with the dispatch ID, and obtain the first alarm that needs to be dispatched;

[0128] The statistics module 52 is configured to, in a preset dimension, calculate the amount of dispatch orders to be generated within the preset detection time period of the first alarm according to a preset detection time interval, and obtain a statistical result;

[0129] A judging module 53, configured to judge whether there is a work order storm according to the statistical results;

[0130] The work order storm processing module 54 is configured to, if there is a work order storm, generate a processing order to change the flow of the work order dispatched to the first processing personnel to the second processing personnel.

[0131] Wherein, the preset dimension is the dimension ...

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Abstract

The present invention provides a work ticket storm control method, device and system. The work ticket storm control method includes the following steps that: ticket assignment identifiers are matched with obtained warnings, so that first warnings requiring ticket assignment are obtained; in a preset dimensionality, the number of assigned tickets of the first warnings which are to be generated in a preset detection time period is put into statistics according to preset detection time intervals, so that a first statistics result is obtained; whether a work ticket storm exists is judged according to the statistics result; and if the work ticket storm exists, a processing command for diverting a work ticket to be assigned to a first processing person to a second processing person is generated. According to the work ticket storm control method, device and system adopted, the number of assigned tickets of the warnings is put into statistics and predicted, when the statistics result indicates that the work ticket storm exists, the flow of the work ticket is dynamically changed, and therefore, a condition that a large number of work tickets flow to front-line fault processing personnel can be avoided, and timely and intelligent control of the work ticket storm is realized.

Description

technical field [0001] The invention relates to the technical field of communication network management, in particular to a work order storm control method, device and system. Background technique [0002] With the explosive growth of communication business demand driven by data services, and the increasing network scale and complexity, especially the rapid network construction of 4G further increases the complexity, heterogeneity and flattening of the network, a fault or an unknown cause may cause a large number of Alarms appear rapidly in a short period of time, forming an alarm storm, causing serious impacts such as rapid performance degradation of the network management system and even system crashes. In addition, with the trend of intelligent and centralized network management in the telecommunications industry, after the network management system collects alarms from equipment, most of the alarms are automatically transparently transmitted to the front-line troubleshoo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
Inventor 林二维王峻陈仑左建周立栋霍龙浩张晓峰李尧辉
Owner CHINA MOBILE GRP GUANGDONG CO LTD