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A work order storm control method, device and system

A control method and technology of a control device, which are applied in transmission systems, digital transmission systems, data exchange networks, etc., can solve problems such as low degree of intelligence, impact on fault handling efficiency, and poor timeliness.

Active Publication Date: 2019-10-18
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to provide a work order storm control method, device and system to solve the problems of poor timeliness, poor operability and low intelligence in the existing work order storm control methods, which affect the efficiency of fault handling

Method used

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  • A work order storm control method, device and system
  • A work order storm control method, device and system
  • A work order storm control method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0076] Such as figure 1 As shown, the work order storm control method of the first embodiment of the present invention includes:

[0077] Step 11: Match the obtained alarms with dispatch identifiers to obtain the first alarm that needs to be dispatched;

[0078] Step 12: In a preset dimension, according to the preset detection time interval, the number of dispatch orders that the first alarm is about to be generated within the preset detection time period is calculated to obtain a statistical result;

[0079] Step 13. Determine whether there is a work order storm based on the statistical result;

[0080] Step 14. If there is a work order storm, generate a processing command to change the flow of the work order sent to the first processing staff to the second processing staff;

[0081] It should be noted that the first processing personnel is a front-line fault processing personnel, and the second processing personnel is a preprocessing personnel.

[0082] What needs to be said is that wh...

Embodiment 2

[0112] Such as image 3 As shown, the work order storm control method of the second embodiment of the present invention includes:

[0113] Step 31: Match the obtained alarms with dispatch identifiers, and obtain the first alarm that needs to be dispatched;

[0114] Step 32: In a preset dimension, according to the preset detection time interval, the number of dispatch orders that the first alarm is about to be generated within the preset detection time period is counted to obtain a statistical result;

[0115] Step 33: Determine whether there is a work order storm based on the statistical result;

[0116] Step 34: If there is a work order storm, generate a processing command to change the flow of the work order sent to the first processing staff to the second processing staff;

[0117] Step 35: If there is a work order storm, a work order storm alarm is generated.

[0118] It should be noted that if it is detected that a work order storm is about to occur, it is necessary to notify the ne...

Embodiment 3

[0126] Such as Figure 5 As shown, the third embodiment of the present invention provides a work order storm control device, including:

[0127] The dispatch alarm acquiring module 51 is configured to match the acquired alarms with dispatch identifiers to obtain the first alarm that needs dispatch;

[0128] The statistics module 52 is configured to perform statistics on the dispatch volume of the first alarm to be generated within the preset detection time period according to the preset detection time interval in a preset dimension, and obtain a statistical result;

[0129] The judging module 53 is configured to judge whether there is a work order storm according to the statistical result;

[0130] The work order storm processing module 54 is configured to, if there is a work order storm, generate a processing command that changes the work order sent to the first processing staff to the second processing staff.

[0131] Wherein, the preset dimension is the dimension of the triple combin...

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Abstract

The present invention provides a work ticket storm control method, device and system. The work ticket storm control method includes the following steps that: ticket assignment identifiers are matched with obtained warnings, so that first warnings requiring ticket assignment are obtained; in a preset dimensionality, the number of assigned tickets of the first warnings which are to be generated in a preset detection time period is put into statistics according to preset detection time intervals, so that a first statistics result is obtained; whether a work ticket storm exists is judged according to the statistics result; and if the work ticket storm exists, a processing command for diverting a work ticket to be assigned to a first processing person to a second processing person is generated. According to the work ticket storm control method, device and system adopted, the number of assigned tickets of the warnings is put into statistics and predicted, when the statistics result indicates that the work ticket storm exists, the flow of the work ticket is dynamically changed, and therefore, a condition that a large number of work tickets flow to front-line fault processing personnel can be avoided, and timely and intelligent control of the work ticket storm is realized.

Description

Technical field [0001] The invention relates to the technical field of communication network network management, in particular to a method, device and system for controlling work order storms. Background technique [0002] With the explosive growth of the demand for communication services driven by data services, and the increasing expansion and complexity of the network, especially the rapid construction of 4G networks further increases the complexity, heterogeneity and flattening of the network. A failure or an unknown reason may cause a large number of Alarms appear rapidly in a short period of time, forming an alarm storm, causing serious effects such as rapid decline in network management system performance and even system crashes. In addition, with the trend of intelligent and centralized network management in the telecommunications industry, after the network management system collects alarms from equipment, most of the alarms are automatically and transparently transmitte...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
Inventor 林二维王峻陈仑左建周立栋霍龙浩张晓峰李尧辉
Owner CHINA MOBILE GRP GUANGDONG CO LTD