Service experience perception data collection and service optimization method

Abstract

The present invention proposes a service experience perception data collection and service optimization method, which includes the following steps: S1: collect the image of the service site environment, record the service site audio, and collect the temperature and humidity data of the service site; S2: the experiencer is at the service site, According to the service process, the video, audio and temperature and humidity data related to the environment of the service site are collected on site; S3: According to the video, audio and temperature and humidity data in S2, a virtual scene is generated, and a scene enhancement program is developed; S4: According to the scene enhancement The program conducts a test of the service virtual reality scene, evaluates after the test is completed, and collects the body-related data of the experiencer; S5: According to the collected evaluation results and the body-related data of the experiencer, conduct reliability and validity tests, and conduct filter. The invention can effectively realize the optimization of the existing service environment and flow, and reduce the experience cost at the same time.

Description

technical field [0001] The invention relates to the technical field of service process optimization, in particular to a service experience perception data collection and service optimization method. Background technique [0002] The current technology related to service experience optimization mainly has the following shortcomings: it is necessary to complete the construction of the scene, or at least perform a real-scene simulation with a high degree of similarity, and the investment in hardware infrastructure is huge and the cost is high; Reasonable allocation of academic qualifications; it is difficult to simulate emergencies, which may be due to the lack of execution ability of the experiencers and the inability to execute the experience procedures well, resulting in unsatisfactory experience results. Contents of the invention [0003] The present invention aims to solve at least one of the above-mentioned technical problems. [0004] Therefore, an object of the prese...

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Problems solved by technology

[0002] The current technology related to service experience optimization mainly has the following shortcomings: it is necessary to complete the construction of the scene, or at least perform a real-scene simulation with a high degree of similarity, and the investment in hardware infrastructure is huge and the cost is high; Reasonable allocation of academic qualifications; it is difficult to simulate emergencies, which may be due to the lack of executive power of the experiencers and the inability to execute the experience program well, resulting in unsatisfactory experience results

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