Consumer product defect information processing method and device
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An information processing method and consumer product technology, applied in the field of consumer product defect information processing methods and devices, capable of solving problems such as inability to collect and process consumer product defect information
Inactive Publication Date: 2018-12-07
CHINA NAT INST OF STANDARDIZATION
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[0004] In view of this, the purpose of the present invention is to provide a method and device for processing defect information of consumer goods to alleviate the technical problem in the prior art that the defect information of consumer goods cannot be collected and processed in time
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Embodiment 1
[0060] A method for processing consumer product defect information, applied to the management center, refer to figure 1 , the method includes:
[0061] S102. Obtain the consumer product defect information sent by the user through the target channel, wherein the target channel includes any of the following: website channel, WeChat channel, call center channel, dedicated complaint email channel, letter channel, and fax channel ;
[0062] In the embodiment of the present invention, the management center provides multiple channels for collecting consumer product defect information, which facilitates users to send consumer product defect information to the management center in a timely manner.
[0063] Specifically, users include: individual consumers, units, organizations, institutions, market supervision departments and local market supervision departments, etc., which are not specifically limited in the embodiments of the present invention.
[0064] S104. Screening the consume...
Embodiment 2
[0115] A consumer product defect information processing device, applied to the management center, refer to Figure 4 , the device consists of:
[0116] The obtaining module 11 is used to obtain the consumer product defect information sent by the user through the target channel, wherein the target channel includes any of the following channels: website channel, WeChat channel, call center channel, dedicated complaint email channel, letter channel , the channel of fax;
[0117] The screening module 12 is configured to screen consumer product defect information to obtain target consumer product defect information, wherein the target consumer product defect information represents consumer product defect information caused by product quality;
[0118] The handover module 13 is used to hand over the defect information of the target consumer product to the corresponding producer, so that the producer can analyze and process the defect information of the target consumer product to ob...
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Abstract
The invention provides a consumer product defect information processing method and device. The method includes the following steps: acquiring defect information of consumer products sent by a target channel user; screening the defect information of the consumer products to obtain defect information of target consumer products; transferring the defect information of the target consumer products tocorresponding producers so that the producers can analyze and process the defect information of the target consumer products and obtain analysis and processing results; receiving the analysis and processing results sent from the producers, evaluating the analysis and processing results and taking an evaluation result as a judgment decision basis. According to the method, defect information of consumer products can be obtained in time, defect information of target consumer products, due to the quality of the products, is transferred to corresponding producers for analysis and processing, and the producers are responsible for the consumer products produced by the producers. In this way, a scientific processing method for defect information of consumer products is provided for consumer product after-market supervision more scientifically, thus solving the technical problem that defect information of consumer products cannot be timely processed in the prior art.
Description
technical field [0001] The invention relates to the technical field of product quality and safety supervision, in particular to a method and device for processing defect information of consumer goods. Background technique [0002] my country is a big country in the production and consumption of consumer goods. The quality and safety of consumer goods are directly related to the personal safety and property safety of consumers. After my country promulgated the "Administrative Measures for the Recall of Defective Consumer Products" in 2016, the number of consumer product recalls has increased year by year. In 2016, the number of defective consumer product recalls in my country was 618. In 2017, the number of consumer product recalls exceeded 20 million, and in the first half of 2018, the number of consumer product recalls exceeded 36 million. Among them, affected by the defect investigation of the market supervision department, relevant consumer product manufacturers implemented...
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