Task allocation method and device based on intelligent double-recording system and electronic equipment

A task allocation and task technology, applied in data processing applications, instruments, calculations, etc., can solve the problems of low usability and serviceability of the double recording system

Pending Publication Date: 2019-10-18
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the problem of low usability and serviceability of the double recording system in the related art, the present invention provides a task assignment method and device and electronic equipment based on an intelligent double recording system

Method used

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  • Task allocation method and device based on intelligent double-recording system and electronic equipment
  • Task allocation method and device based on intelligent double-recording system and electronic equipment
  • Task allocation method and device based on intelligent double-recording system and electronic equipment

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Embodiment 1

[0056] The implementation environment of the present invention may be an electronic device, such as a smart phone, a tablet computer, or a desktop computer.

[0057] figure 1 It is a structural schematic diagram of a device disclosed in an embodiment of the present invention. The apparatus 100 may be the above-mentioned electronic equipment. Such as figure 1 As shown, apparatus 100 may include one or more of the following components: processing component 102 , memory 104 , power component 106 , multimedia component 108 , audio component 110 , sensor component 114 , and communication component 116 .

[0058] The processing component 102 generally controls the overall operations of the device 100, such as operations associated with display, phone calls, data communications, camera operations, and recording operations, among others. The processing component 102 may include one or more processors 118 to execute instructions to complete all or part of the steps of the methods de...

Embodiment 2

[0067] see figure 2 , figure 2 It is a schematic flowchart of a task assignment method based on an intelligent double recording system disclosed in an embodiment of the present invention. Such as figure 2 The shown task assignment method based on the intelligent double recording system may include the following steps:

[0068] 201. Obtain an input query instruction, where the query instruction is used to query all tasks to be allocated for preliminary review.

[0069] In the embodiment of the present invention, the intelligent double-recording system acquires the double-recording files uploaded by the business personnel, saves the double-recording files to the database for preliminary review tasks to be assigned, and waits for the management personnel to assign the preliminary review tasks. Double-recorded files are files that record and save the key links in the insurance sales process in the form of on-site simultaneous audio and video recording. When the manager need...

Embodiment 3

[0083] see image 3 , image 3 It is a schematic flowchart of another task assignment method based on an intelligent double recording system disclosed in an embodiment of the present invention. Such as image 3 As shown, the task assignment method based on the intelligent double recording system may include the following steps:

[0084]Steps 301 to 303; for the description of steps 301 to 303, please refer to the detailed description of steps 201 to 203 in Embodiment 3, which will not be repeated in this embodiment of the present invention.

[0085] 304. Extract the maximum value and the minimum value of the current number of tasks, and calculate the mean value of the maximum value and the minimum value.

[0086] 305. According to the current number of tasks, select the first-inspector whose current number of tasks is smaller than the above-mentioned average value from all the first-inspectors and determine it as the target first-inspector.

[0087] In the embodiment of th...

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Abstract

The invention relates to the technical field of process optimization, and discloses a task allocation method and device based on an intelligent double-recording system and electronic equipment. The method comprises the steps of obtaining an input query instruction, wherein the query instruction is used for querying all to-be-allocated preliminary review tasks; querying a to-be-allocated task in the double-recording system according to the query instruction, wherein the to-be-allocated tasks comprise all to-be-allocated preliminary review tasks in a preliminary review task to-be-allocated library; obtaining the current task number of all preliminary auditors in the double-recording system; determining a target preliminary auditor from all preliminary auditors according to the current task number; selecting a task allocation mode, wherein the task allocation mode comprises automatic allocation and manual allocation; according to the task allocation mode and the current task number of thetarget preliminary reviewer, allocating the to-be-allocated task to the target preliminary reviewer. The to-be-allocated task is allocated through the selected task allocation mode and the current task number of the preliminary reviewer, so that the allocation process of the preliminary review task can be simplified, and the usability and the serviceability of the double-recording system are improved.

Description

technical field [0001] The invention relates to the technical field of process optimization, in particular to a task allocation method and device and electronic equipment based on an intelligent double recording system. Background technique [0002] The dual-recording system is used to record and record the process of users handling business, which can standardize business processing behavior and provide evidence for disputes after the event. After the recorded voice and video are uploaded to the dual-recording system, a preliminary review is required to check whether the quality of the recorded voice and video meets the specified requirements. If the quality of the recorded voice and video meets the specified requirements, the recorded voice and video will be saved; if it does not meet the specified requirements If required, re-recording is required. [0003] However, the current dual-recording system in the industry only has simple functions such as audio and video record...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/063114
Inventor 王旭
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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