Intelligent warranty maintenance system based on big data

A maintenance system and big data technology, applied in data processing applications, instruments, biological neural network models, etc., can solve the problems of timely return of maintenance orders, flawless management of maintenance personnel, loss of maintenance orders, etc., to achieve reliable detection results and save money The effect of labor intensity, convenient and quick maintenance

Pending Publication Date: 2019-12-13
TIANHE COLLEGE GUANGDONG POLYTECHNIC NORMAL UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the maintenance personnel cannot send the maintenance order back to the maintenance center in time after each repair is completed, and the maintenance personnel have no time to manage all the paper maintenance orders, it is easy to lose the maintenance order, etc.
Secondly, the management personnel of the maintenance center need to input a large number of paper maintenance orders, which is prone to human errors during the input process. Moreover, all paper maintenance orders also need to be managed, which increases the workload of the management personnel.
In addition, the user's signature confirmation information on the maintenance order cannot be saved in the system
At the same time, the entire process is inefficient and cannot meet the needs of a large number of users

Method used

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  • Intelligent warranty maintenance system based on big data
  • Intelligent warranty maintenance system based on big data
  • Intelligent warranty maintenance system based on big data

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0032] Embodiment 1: An intelligent warranty maintenance system based on big data, including a server end, a client terminal, and a maintenance terminal. The server end is provided with a database, and the database includes a text repair report processing module, a photo repair report processing module, a home appliance identification module, An electronic map module and a maintenance service database, the client terminal includes a repair report reception module, a database management module and an analysis and statistics module. The server end, the server end, the client terminal and the maintenance terminal are provided with a data link for information exchange, and the data link includes a verification password, a verification serial number and a verification processing device. Both the verification password and the verification serial number are generated and provided by the verification processing device, and the verification processing device also includes a safety shiel...

Embodiment 2

[0037] Embodiment 2: An intelligent warranty and maintenance system based on big data, including a server end, a client terminal and a maintenance terminal. The server end is provided with a database, and the database includes a text repair report processing module, a photo repair report processing module, a home appliance identification module, An electronic map module and a maintenance service database, the client terminal includes a repair report reception module, a database management module and an analysis and statistics module. Specifically, the server, the terminal and the maintenance terminal can share, store or read data. During the use of the maintenance system, the server, the client terminal and the maintenance terminal can coordinate work. Specifically, the client terminal connects to the server and accesses the database and the maintenance business database. In addition, the warranty reception module, data management module and analysis statistics module of the ...

Embodiment 3

[0046] Embodiment 3: On the basis of Embodiment 2, an intelligent maintenance system based on big data in this embodiment also includes a life evaluation device, a fault prediction device and a fault diagnosis device. Specifically, the life evaluation After the maintenance, the device fails the electronic equipment, and sends corresponding information to the owner of the electronic equipment through the maintenance terminal, so that the owner of the electronic equipment can know the corresponding information. In addition, the failure prediction device detects the service life of the electronic equipment and makes a corresponding report to notify the failure warning of the electronic equipment, so as to have comprehensive information on the electronic equipment. The fault diagnosis device is a device for making the information of the life evaluation device and the fault warning of the fault prediction device, and is a device for overhauling electronic equipment to be repaired. I...

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Abstract

The invention provides an intelligent warranty maintenance system based on big data. The system comprises a server side, a client terminal and a maintenance terminal, the server side is provided witha database, the database comprises a text repair processing module, a photographing repair processing module, a household appliance identification module, an electronic map module and a maintenance service database, and the client terminal comprises a repair reception module, a database management module and an analysis statistics module. According to the intelligent warranty maintenance system based on the big data, verification is carried out through the safety shield, and it is guaranteed that personal information of the client terminal connected to the system has a safer guarantee; by theadoption of the whole warranty maintenance system, a user and maintenance personnel can conduct maintenance more conveniently and rapidly, interactive maintenance experience can be achieved in the maintenance process, and complete reference is provided; an ANN detection mode is adopted for detection, the labor intensity of manual detection is reduced, targeted detection is carried out through manual training and maintenance opinions in a database, and an efficient and reliable detection effect can be achieved.

Description

technical field [0001] The invention relates to the technical field of warranty maintenance systems, in particular to an intelligent warranty maintenance system based on big data. Background technique [0002] In a large office building or a large company headquarters, especially a multinational company headquarters office building with multiple office equipment (PCs, printers, copiers, fax machines), some equipment often breaks down, and the logistics support department is required to repair. For example, CN108764725A prior art discloses a maintenance dispatching device. The typical repair and maintenance process is as follows: when a certain piece of equipment breaks down, the user will send the name and location of the faulty equipment through telephone or network platform. Inform the logistics department, and at the same time inform the maintenance department of the superficial failure conditions: such as the blue screen when the computer is turned on, the computer does...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q30/00G06N3/04G06N3/08
CPCG06Q10/20G06Q30/016G06N3/08G06N3/045
Inventor 潘威华钟健何韦颖许世东刘常江
Owner TIANHE COLLEGE GUANGDONG POLYTECHNIC NORMAL UNIV
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