Bank queuing number replacement method and device, storage medium and equipment

A queue and bank technology, applied in the field of bank queuing queue number replacement, can solve problems affecting user experience and increasing the burden of crowd flow at bank business outlets

Inactive Publication Date: 2020-11-20
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, due to the uncertainty of the length of the queuing time, the user needs to wait for the queue number to be called at the business outlet to handle the business. The burden of channeling the flow of people in business outlets also seriously affects the user experience

Method used

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  • Bank queuing number replacement method and device, storage medium and equipment
  • Bank queuing number replacement method and device, storage medium and equipment

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0037] see figure 1 , a schematic flow chart of a method for replacing bank queuing numbers provided by this embodiment, the method includes the following steps:

[0038] S101: Receive the first queuing queue number replacement request information input by the first user; wherein, the first queuing queue number replacement request information includes the queuing queue number of the first user and the queuing queue number of the second user; behind the first user mentioned above.

[0039] What needs to be explained is that currently at bank outlets, when a user picks up a number at the queuing machine, the system will generate a voucher with a queuing serial number for the user, and this voucher serves as the basis for the user to queue up for business. However, due to the uncertainty of the length of the queuing time, the user needs to wait for the queue number to be called at the business outlet to handle the business. The burden of channeling the flow of people in the bus...

no. 2 example

[0055] This embodiment will introduce a bank queuing queue number replacement device. For related content, please refer to the above method embodiment.

[0056] see figure 2 , which is a schematic composition diagram of a bank queuing queue number replacement device provided in this embodiment, the device comprising:

[0057] The receiving unit 201 is configured to receive the first queuing queue number replacement request information input by the first user; the first queuing queue number replacement request information includes the queuing queue number of the first user and the queuing queue number of the second user; the second user is ranked behind the first user;

[0058] A sending unit 202, configured to send second queuing queue number replacement request information to the second user according to the first queuing queue number replacement request information;

[0059] The first replacement unit 203 is configured to compare the queuing queue number of the first user...

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Abstract

The invention discloses a bank queuing number replacement method and device, a storage medium and equipment, and aims at enabling users to autonomously select queuing number which is replaced backwards, so that the user experience is greatly improved. The method comprises the following steps: firstly, receiving first queuing number replacement request information which is input by a first user andcomprises a queuing number of the first user and a queuing number of a second user; then, according to the first queuing number replacement request information, sending second queuing number replacement request information to the second user, and then when response information which is sent by the second user and used for indicating replacement agreement is received, exchanging the queuing numberof the first user and the queuing number of the second user; and when response information which is sent by the second user and used for indicating replacement disagreement is received, sending thirdqueuing number replacement request information to a subsequent third user to request queue number replacement, and so on, until replacement succeeds or a preset replacement stop condition is satisfied, and ending replacement operation.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a bank queue number replacement method, device, storage medium and equipment. Background technique [0002] With the development of banking business and the increase of business volume, more and more users go to branches to handle business. The existing bank intelligent number calling system is a one-way processing decision of the system, and lacks the decision to determine the queuing queue number from the perspective of the user. The reason is that the queuing process itself is a one-way service, the user. [0003] At present, at bank outlets, when a user takes a number at the queuing machine, the system will generate a voucher with a queuing serial number for the user, and this voucher serves as the basis for the user to queue up for business. However, due to the uncertainty of the length of the queuing time, the user needs to wait for the queue number ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
CPCG07C11/00G07C2011/04
Inventor 程尧
Owner BANK OF CHINA
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