Logistics terminal service method and system

A service method and logistics technology, applied in logistics, transmission systems, digital transmission systems, etc., can solve problems such as poor dispatching efficiency and inability to obtain distribution requirements, and achieve the effect of reducing workload and learning costs.

Inactive Publication Date: 2021-07-23
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to at least solve the problem that the logistics terminal service in the prior art cannot obtain the best reflection of the customer's current and mos

Method used

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  • Logistics terminal service method and system
  • Logistics terminal service method and system
  • Logistics terminal service method and system

Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0069] For step S14, the delivery preference is fed back to the logistics terminal service handheld terminal. As an implementation manner, the types of the receiving customer's receiving preferences include: self-signed, receiving on behalf of the person, unknown; when the receiving customer does not receive a voice call, the receiving customer's receiving preference is determined as unknown.

[0070] Since the type of receiving preference is determined, the preference type can be divided when feeding back to the logistics terminal service handheld terminal, and the same type of receiving preference can be fed back to the logistics terminal service handheld terminal for feedback, so that the courier and delivery staff look like More convenient.

[0071] like Figure 5 ,and Image 6 , Figure 7 (The number can be obfuscated to facilitate the safety of users, and the number can also be displayed to help the courier deliver), and the logistics terminal service handheld termin...

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PUM

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Abstract

The embodiment of the invention provides a logistics terminal service method. The method comprises the following steps: in response to a trigger instruction of a logistics terminal service handheld terminal, initiating a voice call to a receiver client; performing voice recognition on the call voice of the receiving client, and storing a voice recognition result in a text form; carrying out semantic analysis on the voice recognition result, and determining the receiving preference of the receiving customer; and feeding back the receiving preference to the logistics tail end service handheld terminal. The embodiment of the invention further provides a logistics terminal service system for the logistics service platform. According to the embodiment of the invention, the delivery conditions of the express deliveryman in the actual delivery process are met. Meanwhile, the receiving preference intention of the user can be clearly reflected. Moreover, the learning cost of the express deliveryman is lower, on the basis, the interactive processing work is processed by the logistics service platform, the processing performance of the logistics terminal service handheld terminal is not required, and the method is more suitable for various intelligent devices.

Description

technical field [0001] The invention relates to the field of intelligent voice, in particular to a logistics terminal service method and system. Background technique [0002] With the development of the logistics industry, the volume of express delivery business across the country has increased significantly. In 2019 alone, the scale of express delivery business reached 63 billion pieces, and the daily average of 100 million pieces has become the new normal. Terminal services in the logistics industry face customers directly, and customer satisfaction is closely related to the level of terminal services. Among them, the delivery of express deliveries by express delivery personnel and the receipt by customers are one of the key points of logistics terminal services. [0003] The development of mobile communication technology and the popularization of mobile communication equipment make the communication between people more convenient. The main way for terminal service pract...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06F40/30G10L15/26G06F16/332G06F16/33H04L12/58
CPCG06Q10/0836G06Q10/0838G06F16/3329G06F16/3343G06F40/30H04L51/02
Inventor 史彤董鑫初敏
Owner AISPEECH CO LTD
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