Internet-based information technology consultation service system

A technology of consulting service and information technology, applied in the field of Internet-based information technology consulting service system, can solve problems such as difficult to express clearly, hard to understand by customer service personnel, burden on customer service personnel, etc., and achieve the effect of protecting one's own rights and interests

Inactive Publication Date: 2021-08-13
深圳职点科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] With the continuous development of the Internet, people need to consult a variety of information, but sometimes in the process of consultation, illegal personnel use the virtual identity of the network to verbally attack the customer service personnel, which has brought great psychological damage to the customer service personnel. At the same time, when users are in a dangerous environment, it is difficult to express their information clearly, which makes it difficult for customer service personnel to understand

Method used

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  • Internet-based information technology consultation service system
  • Internet-based information technology consultation service system
  • Internet-based information technology consultation service system

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Embodiment Construction

[0050] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0051] as attached Figure 1-7 An Internet-based information technology consulting service system shown includes a user terminal, a data collection module, a data analysis and processing module, a customer service terminal and a consulting platform;

[0052] The user terminal communicates with the consultation platform and the consultation platform, which is used for user registration and login, provides users with required services, and uploads them to the co...

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Abstract

The invention discloses an internet-based information technology consultation service system, and particularly relates to the field of information technology consultation, which comprises a user terminal, a data acquisition module, a data analysis processing module, a customer service terminal and a consultation platform; the user terminal is in communication connection with the consultation platform and is used for registering and logging in by a user, providing demand service for the user and uploading the demand service to the consultation platform for storage; and the data acquisition module is connected with the user terminal and the consultation platform and is used for acquiring demand service information of a user. Through diversified acquisition of identity information of the user, traceability of the real identity of the user and sensitive word screening of demand service of the user by using the sensitive word screening module, when the user carries out language attack, a customer service staff can give an alarm through the alarm module to protect own rights and interests; and meanwhile, when the sensitive word expresses that the user is in the dangerous environment, the customer service staff can also give an alarm through the alarm module, so that the user can be quickly rescued.

Description

technical field [0001] The present invention relates to the technical field of information technology consultation, and more specifically, the present invention relates to an information technology consultation service system based on the Internet. Background technique [0002] Information technology services refer to enterprises that provide customers with information technology services. The service content includes: software testing services and hardware testing services. This technology is mainly used in the IT industry. The business of information technology service enterprises mainly includes the following eight categories: information technology consulting, information technology operation and maintenance, design and development services, testing services, data processing services, integration implementation services, training services and Information system value-added services, information technology consulting: consulting services to assist the demand side in evalu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9535G06F16/958G06F21/32
CPCG06F21/32G06F16/9535G06F16/958
Inventor 吴远星夏凤
Owner 深圳职点科技有限公司
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