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Satisfaction degree determination method and device, processor and electronic equipment

A technology for determining methods and satisfaction, applied in the field of financial technology, can solve problems such as error-prone and low efficiency, and achieve the effect of accurate identification

Pending Publication Date: 2022-05-10
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The main purpose of this application is to provide a satisfaction determination method, device, processor and electronic equipment to solve the problems of low efficiency and error-prone problems in the related art by manually clicking the satisfaction survey

Method used

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  • Satisfaction degree determination method and device, processor and electronic equipment
  • Satisfaction degree determination method and device, processor and electronic equipment
  • Satisfaction degree determination method and device, processor and electronic equipment

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Embodiment Construction

[0022] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and embodiments.

[0023] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0024] It should be noted that the terms "first" and "second...

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Abstract

The invention discloses a satisfaction determination method and device, a processor and electronic equipment. The method comprises the following steps: collecting a plurality of face images of a target object in a business handling process; performing emotion recognition on the plurality of face images to obtain emotion types and emotion indexes respectively corresponding to the face images; and determining the satisfaction degree of the target object to the business handling process according to the emotion types and the emotion indexes corresponding to the plurality of face images and a preset influence scale factor. Through application of the method and the device, the problems of low efficiency and error proneness in satisfaction survey in a manual click mode in related technologies are solved.

Description

technical field [0001] The present application relates to the field of financial science and technology, and in particular, relates to a satisfaction determination method, device, processor and electronic equipment. Background technique [0002] At present, bank tellers generally use manual customer selection methods such as "very satisfied", "satisfied" and "dissatisfied" to complete customer satisfaction evaluations for tellers. The existing manual confirmation of satisfaction and scoring may usually face the situation that customers delay ordering, causing relatively large troubles to tellers, and customers will also feel sorry for delaying orders. In addition, one-way scoring may not be objective. In this case, through two-way judgment, one-way On the one hand, the customer's satisfaction with the customer's business is completed through face recognition, and from the objective evaluation of the teller's service attitude and service quality through face recognition, to p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06V40/16G06V10/74G06K9/62G06Q30/02G06Q40/02
CPCG06Q30/0203G06Q30/0282G06Q40/02G06F18/22
Inventor 刘吉王凯颜世杰黄振飞
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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