Method and device for predicting user satisfaction

Abstract

The invention provides a method and a device for predicting user satisfaction, the method comprises the steps: index data for predicting the index of the user satisfaction is acquired; according to the index data, the index is cleaned, and index data of the cleaned index is acquired; according to the index data of the cleaned index, the user satisfaction is predicted, and a final prediction result of the user satisfaction is generated. According to the invention, a more accurate user satisfaction can be acquired.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for predicting user satisfaction. Background technique [0002] As users have higher and higher requirements for service quality, it is more and more important to improve user satisfaction. For example, in the field of communications, indicators such as user call satisfaction and online satisfaction are all assessment indicators that relevant companies pay more attention to. To improve user satisfaction, it is necessary to understand the user's satisfaction with the current service. [0003] In the prior art, user satisfaction is mainly obtained through active feedback from users, such as complaints from users, unsubscription from services by users, and the like. Or, take the initiative to investigate users in the form of questionnaires. [0004] It can be seen from the above description that the prior art obtains the user satisfaction mainly by obtaining...

AI Technical Summary

Problems solved by technology

[0004] From the above description, it can be seen that the existing technology mainly obtains the user satisfaction by obtaining the user's subjective experience. The existing technology is relatively subjective, and the obtained user satisfaction is not accurate enough.

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