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Method and device for predicting user satisfaction

A user satisfaction and user technology, applied in the computer field, can solve problems such as inaccurate user satisfaction

Active Publication Date: 2016-09-07
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] From the above description, it can be seen that the existing technology mainly obtains the user satisfaction by obtaining the user's subjective experience. The existing technology is relatively subjective, and the obtained user satisfaction is not accurate enough.

Method used

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  • Method and device for predicting user satisfaction
  • Method and device for predicting user satisfaction
  • Method and device for predicting user satisfaction

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Embodiment Construction

[0043] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work belong to the protection of the present invention. scope.

[0044] Such as figure 1 As shown, the embodiment of the present invention provides a method for predicting user satisfaction, which may include the following steps:

[0045] S1: Acquiring indicator data of indicators used to predict user satisfaction;

[0046] S2: Clean the indicators according to the indicator data of the indicators, and obtain the i...

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Abstract

The invention provides a method and a device for predicting user satisfaction, the method comprises the steps: index data for predicting the index of the user satisfaction is acquired; according to the index data, the index is cleaned, and index data of the cleaned index is acquired; according to the index data of the cleaned index, the user satisfaction is predicted, and a final prediction result of the user satisfaction is generated. According to the invention, a more accurate user satisfaction can be acquired.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for predicting user satisfaction. Background technique [0002] As users have higher and higher requirements for service quality, it is more and more important to improve user satisfaction. For example, in the field of communications, indicators such as user call satisfaction and online satisfaction are all assessment indicators that relevant companies pay more attention to. To improve user satisfaction, it is necessary to understand the user's satisfaction with the current service. [0003] In the prior art, user satisfaction is mainly obtained through active feedback from users, such as complaints from users, unsubscription from services by users, and the like. Or, take the initiative to investigate users in the form of questionnaires. [0004] It can be seen from the above description that the prior art obtains the user satisfaction mainly by obtaining...

Claims

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Application Information

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IPC IPC(8): H04W24/02H04W24/06H04W24/08H04L12/24
CPCH04L41/5061H04W24/02H04W24/06H04W24/08
Inventor 许丙健王斐曹金飞
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD