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Multimedia responsion method in interactive mode in use for interactive multimedia responsion method

A technology of answering system and multimedia, applied in transmission system, two-way working system, automatic exchange office, etc., can solve the problem of not supporting text, picture, video and page, not supporting screen navigation, etc.

Active Publication Date: 2007-05-09
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main limitations of IVR technology are: (1) terminal limitations, which cannot provide call center services for users based on H.323 videophone; (2) media limitations, IVR downlink only provides simple voice services to users, and cannot Supports text, pictures, videos, and pages; (3) Limitation of user interaction capabilities, the interaction method for users to upload to the IVR only supports voice interaction, and does not support screen navigation

Method used

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  • Multimedia responsion method in interactive mode in use for interactive multimedia responsion method
  • Multimedia responsion method in interactive mode in use for interactive multimedia responsion method
  • Multimedia responsion method in interactive mode in use for interactive multimedia responsion method

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Experimental program
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Embodiment Construction

[0018] The interactive multimedia response system based on the H.323 protocol is shown in Figure 1.

[0019] The interactive multimedia response system shown in Figure 1 includes:

[0020] H.323 broadband packet network (2001), based on the TCP / IP protocol, is a packet network capable of carrying H.323 multimedia services.

[0021] A user terminal (100), which may be a traditional user terminal, that is, a telephone terminal, or a user terminal (100) with video services, including video phone terminals (1001, 1002) based on H.323 and Broadband mobile phones (1003, 100N) that support H.323.

[0022] The interactive multimedia response server (3002) is responsible for automatic connection of multimedia calls, response logic processing, voice playback and interaction with back-end auxiliary systems. It is expanded to support picture, webpage and obtain simply by connecting speech recognition system (4001), text-to-speech system (4002), Vxml system (4003) and database system (40...

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PUM

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Abstract

The invention comprises: user end (UE) and interactive multimedia answering server respectively login the H.323 gatekeeper; when UE dials the special service number of the interactive multimedia answering server, the H.323 gatekeeper leads the call to the interactive multimedia answering server; the UE inserts a certain item serial number inputted with keyboard or selected from the prompt image into a real-time payload protocol packet and sends it to the interactive multimedia answering server; the interactive multimedia server extracts the item inputted with keyboard or selected from the prompt image from the real-time payload stream, and provides a further prompt or directly provides relevant content.

Description

technical field [0001] The invention relates to the field of multimedia communication, in particular to an interactive multimedia response method used in an interactive multimedia response system. Through the method of the invention, interactive multimedia application value-added services can be provided to various communication terminals based on the H.323 protocol. Background technique [0002] The existing H.323 network and terminal systems currently only support basic point-to-point or point-to-multipoint video calls and conference control functions, that is, only one user terminal can be established between one user terminal and another. Video calls or establish communication between one user terminal and multiple user terminals, while there are no standards and specifications for automatic voice response center systems. The function of the interactive multimedia response center is to receive service requests from users, and provide feedback to users by using menu swit...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04L29/06H04N7/14
Inventor 杨战宏杨明川冯明谭国权广小明雷葆华王琳支金龙吴琦
Owner CHINA TELECOM CORP LTD
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