The embodiment of the invention discloses a multi-agent collaborative hospital guide method and device, equipment and a storage medium. According to the technical scheme provided by the embodiment of the invention, the user inquiry data is obtained through the user
interaction agent, the symptom information and the user intention are determined according to the user inquiry data, and when the user intention is the
triage request, the candidate department
list is generated through the
triage decision agent according to the symptom information; determining a key discrimination symptom of each candidate department in the candidate department
list through a
medical knowledge agent, and performing symptom query
processing according to the key discrimination symptom through a user
interaction agent to obtain user reply data, the
medical knowledge agent determines the department confidence coefficient of each candidate department according to the user inquiry data and the user reply data, the dynamic scheduling agent determines the target department from the candidate department
list according to the department confidence coefficient, and the user
interaction agent performs hospital guide feedback
processing according to the target department. The personalized hospital guide appeal of the user can be accurately responded, and the user experience is improved.