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Remote assisting method and system

A remote and supporting technology, which is applied in the transmission system, digital transmission system, branch office long-distance connection/disconnection, etc., and can solve the security loopholes of user name and password authentication methods, being obtained intentionally or unintentionally by others, and eavesdropping on authentication information, etc. , to achieve the effects of compact shape, clear meaning, accurate authentication information and safety

Inactive Publication Date: 2008-07-16
BEIHANG UNIV
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0005] In addition, there are security loopholes in the traditional user name and password authentication methods, which are easy to be forgotten or obtained by others intentionally or unintentionally. used in systems with high

Method used

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  • Remote assisting method and system
  • Remote assisting method and system
  • Remote assisting method and system

Examples

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Embodiment Construction

[0037]As shown in Figure 1, the schematic diagram of the hardware composition that the present invention realizes is applicable to the enterprise environment with technical support team or the work team that cooperates with each other, by a server, many support side computers, many support side computers and USB2.0 The fingerprint collecting device is composed of a database management system and a service management module software running on the server, and client software running on the module computer of the supporting side and the module computer of the asking side. The server, the support computer and the assistance computer can be connected through a local area network, an intranet (Intranet) or the Internet (Internet). When the system is in use, no matter the system administrator or the general supporter and helper user, they must register and authenticate the fingerprint information to successfully log in. Therefore, the server, the supporter computer and the helper com...

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Abstract

The invention discloses a remote aid method and a remote aid system. A recourse party and a support party send out a communication connection each to a service party respectively and the connections are successful only after passing a safety certification party. The service party adds the recourse party and the support party to a recourse party queue and a support party queue; the recourse party sends out a technical aid request to the service party via network when a technical aid is needed; the service party dispatches a support part which can provided the technical support from the support party queue, transfers the communication address to the recourse party requesting for aid, and provides a safety certification command to the support party and the recourse party; after the request for remote control connection sent out by the recourse party to the service part passes the safety certification, the support party can provide remote technical support service and the support party and the recourse party can save all the information during the aid locally; after remote aid is completed, the recourse party or the support party initially ends the communication and releases the connection. The invention allows the technical aid to be convenient and rapid without being constricted by working locations.

Description

technical field [0001] The invention relates to a remote assistance method and system for cross-platform communication of remote technical support service, resources and information exchange based on the network. Background technique [0002] In the modern enterprise environment, professional technicians can provide technical support to ordinary computer operators through network instant messaging, voice, video, etc., but these methods have expression defects and cannot effectively complete technical support services. With the emergence of remote control and HOOK technology, users can remotely log in and control the computer. The master control terminal transmits keyboard and mouse commands to the remote computer, and at the same time transmits the screen image of the controlled terminal back through the network. [0003] The control process of ordinary remote control tool software is initiated by the main control terminal, but in practical applications, it is often the requ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/12
Inventor 盛浩李超吴高洁熊璋
Owner BEIHANG UNIV
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